TIDMBOCH

RNS Number : 8623Y

Bank of Cyprus Holdings PLC

13 May 2019

Announcement

Group Financial Results for the quarter ended 31 March 2019

Nicosia, 13 May 2019

This announcement contains inside information for the purposes of Article 7 of the Market Abuse Regulation (EU) 596/2014.

 
 
        Key Highlights for the quarter ended 31 March 2019 
 
        Good Capital Position 
         *    CET1 ratio of 14.9% pro forma for Helix (13.4% as 
              reported) 
 
 
         *    Total Capital ratio of 17.9% pro forma for Helix 
              (16.2% as reported) 
 
 
 
        Continuing progress on Balance Sheet repair 
         *    Helix legal completion process underway, following 
              ECB's "Significant Risk Transfer" approval received 
              in March 2019. Completion expected during 2Q2019 
 
 
         *    Sixteen consecutive quarters of organic NPE 
              reduction. NPEs down by c.70% since December 2014 
 
 
         *    NPEs reduced by EUR157 mn to EUR4.6 bn (EUR2.4 bn 
              net) pro forma for Helix 
 
 
         *    NPE ratio at 35% and coverage at 48% pro forma for 
              Helix 
 
 
         *    Management actively exploring strategies to further 
              accelerate de-risking including further portfolio 
              sales 
 
 
 
        Strong liquidity position 
         *    Significant liquidity surplus of EUR3.8 bn, pro forma 
              for Helix 
 
 
         *    Deposits at EUR16.3 bn at quarter end, down by 3% qoq, 
              up 1% yoy for Cyprus 
 
 
         *    Loan to deposit ratio of 67% pro forma for Helix 
 
 
 
        Positive Performance in 1Q2019 
         *    Total Income of EUR176 mn, Operating profit of EUR71 
              mn, Underlying profit after tax before restructuring 
              costs of EUR23 mn 
 
 
         *    Cost of risk of 1.2% reflecting continued de-risking 
 
 
         *    Helix loss of EUR21 mn relating mainly to completion 
              and timing adjustments 
 
 
         *    Positive impact of EUR109 mn following tax 
              legislation amendments adopted in March 2019 
 
 
         *    Profit after tax of EUR95 mn 
 

Group Chief Executive Statement

"Our results this quarter reflect continuing progress against our core objective of balance sheet repair.

We have continued to make good progress towards completion of the sale of c.EUR2.7 bn non-performing loans in Project Helix, including obtaining the required regulatory approvals from the ECB for the Significant Risk Transfer benefit from the Transaction. We expect completion during the second quarter of 2019.

Project Helix complements our on-going organic non-performing exposure (NPE) reduction, which amounted to EUR157 mn for the quarter, broadly in line with our organic target of c.EUR800 mn for 2019. This was the sixteenth consecutive quarter of organic reductions in NPEs.

Since the peak in 2014, and pro forma for the sale of the Helix portfolio, we have now reduced the stock of NPEs by c.70% to EUR4.6 bn. This stock of delinquent loans is covered by 48% provisions.

Even though we have reduced NPEs by c.70% since peak, there are still EUR4.6 bn of delinquent loans to be addressed, and for which we have plans in place. Approximately EUR900 mn of these are in fact fully performing but trapped in the regulatory definition, and approximately another EUR900 mn should be positively tackled over time by the Government's ESTIA scheme supporting lower value primary residences. This leaves a core of EUR2.8 bn of delinquent loans that we are actively addressing, exploring strategies to further accelerate our de-risking, including significant portfolio sales.

The Bank's capital position remains good. As at 31 March 2019 the CET1 ratio (IFRS 9 transitional) was 14.9% and the Total Capital ratio was 17.9%, both pro forma for Helix, well in excess of our regulatory requirements.

The Bank continues to operate with a significant liquidity surplus and, reflecting that, we have reduced our deposit gathering and willingness to pay for deposits. At the end of the first quarter, pro forma for Helix we had significant surplus liquidity of EUR3.8 bn. During the quarter our deposits reduced by 3% to EUR16.3 bn. New lending in Cyprus during the first quarter was EUR563 mn, flat year on year. Our loan to deposit ratio at the quarter-end stood at 67% pro forma for Helix.

During the first quarter of the year, the Group generated total income of EUR176 mn and a positive operating result of EUR71 mn. The underlying profit after tax result before restructuring costs for the quarter is a profit of EUR23 mn. The profit and loss account was positively impacted by EUR109 mn following tax legislation amendments adopted in March 2019 and negatively impacted by completion and timing adjustments of EUR21 mn for Project Helix. The result of these was a profit after tax for the first quarter of EUR95 mn.

2019 is a year in which management is putting in place the final significant steps to repair the balance sheet. We have also worked hard on revising our business model. Our Digital Transformation Programme that started in 2017 is now beginning to clearly deliver an improved customer experience and our branch network is now half the size it was in 2013. But there is a need to further rationalise, further modernise and reduce the cost of running the Bank. Considerable work is going on in this important area which is a key focus for management this year.

We are pleased to have maintained our leading market position in a strengthening Cypriot economy, which expanded by 3.9% in 2018. We remain as focused as ever on continuing to seek solutions, both organic and inorganic, to make the Bank a stronger, safer, Cyprus- and future- focused institution, capable of supporting the local economy."

John Patrick Hourican

 
A. Group Financial Results - Underlying Basis 
Unaudited Interim Condensed Consolidated Income Statement 
---------------------------------------------------------------------------------------------------- 
                                                             1Q2018 
EUR mn                                    1Q2019   represented(2,3)  4Q2018(3)     qoq +%     yoy +% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Net interest income                          102                106        104        -1%        -3% 
Net fee and commission income                 40                 39         43        -9%         1% 
Net foreign exchange gains 
 and net gains on financial 
 instrument transactions and 
 disposal/dissolution of subsidiaries         10                 29         15       -32%       -65% 
Insurance income net of claims 
 and commissions                              12                 12         15       -19%         0% 
Net gains from revaluation 
 and disposal of investment 
 properties and on disposal 
 of stock of properties                        4                 19          3        30%       -79% 
Other income                                   8                  6          9        -3%        27% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Total income                                 176                211        189        -6%       -17% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Staff costs                                 (57)               (52)       (59)        -3%         9% 
Other operating expenses                    (42)               (37)       (44)        -3%        12% 
Special levy and contribution 
 to Single Resolution Fund                   (6)                (7)        (7)        -7%       -13% 
Total expenses                             (105)               (96)      (110)        -3%         9% 
                                        --------  -----------------  ---------  --------- 
Operating profit                              71                115         79       -11%       -38% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Provision charge                            (47)               (52)       (32)        49%       -10% 
Impairments of other financial 
 and non-financial assets                    (1)                (6)        (7)       -93%       -91% 
Provisions for litigation, 
 regulatory and other matters                  0                (2)       (13)      -102%      -114% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Total provisions and impairments            (48)               (60)       (52)       -11%       -21% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Share of profit from associates                2                  1          0        97%        50% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Profit before tax and non-recurring 
 items                                        25                 56         27        -6%       -53% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Tax                                          (2)                (4)          7      -141%       -19% 
(Profit)/loss attributable 
 to non-controlling interests                (0)                  2        (4)       -89%      -129% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Profit after tax and before 
 non-recurring items                          23                 54         30       -25%       -58% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Advisory and other restructuring 
 costs - excluding discontinued 
 operations and NPE sale (Helix)             (7)                (8)       (16)       -60%        -9% 
Profit after tax - Organic                    16                 46         14        15%       -66% 
                                        --------  -----------------  ---------  --------- 
Profit/(loss) from discontinued 
 operations (UK)                               -                  3        (1)          -          - 
Restructuring costs relating 
 to NPE sale (Helix)                         (1)                (6)        (1)       -28%       -83% 
Loss relating to NPE sale 
 (Helix)                                    (21)                  -          -          -          - 
Reversal/(impairment) of DTA 
 and tax receivables                         101                  -       (79)          -          - 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Profit/(loss) after tax - 
 attributable to the owners 
 of the Company                               95                 43       (67)          -       119% 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
 
                                                             1Q2018 
Key Performance Ratios(3)                 1Q2019   represented(2,3)  4Q2018(3)      qoq +      yoy + 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Net Interest Margin (annualised)(1)        2.27%              2.38%      2.21%     +6 bps    -11 bps 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Cost to income ratio                         60%                46%        58%    +2 p.p.   +14 p.p. 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Cost to income ratio excluding 
 special levy and contribution 
 to Single Resolution Fund                   56%                42%        54%    +2 p.p.   +14 p.p. 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Operating profit return on 
 average assets (annualised)(1)             1.3%               2.1%       1.4%  -0.1 p.p.  -0.8 p.p. 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Basic earnings per share attributable 
 to the owners of the Company 
 - Organic (EUR cent)                       3.61              10.48       3.12       0.49     (6.87) 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
Basic earnings/(losses) per 
 share attributable to the 
 owners of the Company (EUR 
 cent)                                     21.23               9.67    (14.93)      36.16      11.56 
--------------------------------------  --------  -----------------  ---------  ---------  --------- 
1. Ignoring the classification of the Helix portfolio of EUR1,103 mn 
 (NBV) and of the Velocity portfolio of EUR5 mn (NBV) as disposal groups 
 held for sale. 2. Represented for the disposal of the UK subsidiary 
 3. Including the impact from IFRIC Presentation of unrecognised interest 
 following the curing of a credit-impaired financial asset (IFRS 9)). 
 ; p.p. = percentage points, bps = basis points, 100 basis points (bps) 
 = 1 percentage point 
 
 
 A. Group Financial Results - Underlying Basis (continued) 
 Unaudited Interim Condensed Consolidated Balance Sheet 
============================================================================================================ 
 EUR mn                                                      31.03.2019   31.12.2018                      +% 
====================================================  =================  ===========  ====================== 
 Cash and balances with central 
  banks                                                           3,913        4,610                    -15% 
 Loans and advances to banks                                        448          473                     -5% 
 Debt securities, treasury bills 
  and equity investments                                          1,711        1,515                     13% 
 Net loans and advances to customers                             10,955       10,922                      0% 
 Stock of property                                                1,542        1,530                      1% 
 Other assets                                                     1,727        1,555                     11% 
 Non-current assets and disposal 
  groups held for sale                                            1,449        1,470                     -1% 
====================================================  =================  ===========  ====================== 
 Total assets                                                    21,745       22,075                     -1% 
====================================================  =================  ===========  ====================== 
 Deposits by banks                                                  480          432                     11% 
 Funding from central banks                                         830          830                       - 
 Repurchase agreements                                              251          249                      1% 
 Customer deposits                                               16,298       16,844                     -3% 
 Subordinated loan stock                                            254          271                     -6% 
 Other liabilities                                                1,163        1,082                      7% 
====================================================  =================  ===========  ====================== 
 Total liabilities                                               19,276       19,708                     -2% 
====================================================  =================  ===========  ====================== 
 
 Shareholders' equity                                             2,223        2,121                      5% 
====================================================  =================  ===========  ====================== 
 Other equity instruments                                           220          220                       - 
====================================================  =================  ===========  ====================== 
 Total equity excluding non-controlling 
  interests                                                       2,443        2,341                      4% 
====================================================  =================  ===========  ====================== 
 Non-controlling interests                                           26           26                      2% 
====================================================  =================  ===========  ====================== 
 Total equity                                                     2,469        2,367                      4% 
====================================================  =================  ===========  ====================== 
 Total liabilities and equity                                    21,745       22,075                     -1% 
====================================================  =================  ===========  ====================== 
 
 Key Balance Sheet figures and                               31.03.2019   31.03.2019   31.12.2018          + 
  ratios                                                     Before NPE 
                                                        Sale (Helix)(1) 
====================================================  =================  ===========  ===========  ========= 
 Gross loans (EUR mn)                                            15,882       13,155       13,148         0% 
====================================================  =================  ===========  ===========  ========= 
 Accumulated provisions (EUR 
  mn)                                                             3,846        2,227        2,254        -1% 
====================================================  =================  ===========  ===========  ========= 
 Customer deposits (EUR mn)                                      16,298       16,298       16,844        -3% 
====================================================  =================  ===========  ===========  ========= 
 Loans to deposits ratio (net)                                      74%          67%          65%    +2 p.p. 
====================================================  =================  ===========  ===========  ========= 
 NPE ratio                                                          46%          35%          36%    -1 p.p. 
====================================================  =================  ===========  ===========  ========= 
 NPE provisioning coverage ratio                                    53%          48%          47%    +1 p.p. 
====================================================  =================  ===========  ===========  ========= 
 Leverage ratio                                                   10.6%        10.6%        10.0%   0.6 p.p. 
====================================================  =================  ===========  ===========  ========= 
 Capital ratios and risk weighted                            31.03.2019   31.03.2019   31.12.2018          + 
  assets                                                   pro forma(2) 
====================================================  =================  ===========  ===========  ========= 
 Common Equity Tier 1 (CET1) 
  ratio (transitional for IFRS 
  9)(3)                                                           14.9%        13.4%     11.9%(4)   +150 bps 
====================================================  =================  ===========  ===========  ========= 
 Total capital ratio                                              17.9%        16.2%        14.9%   +130 bps 
====================================================  =================  ===========  ===========  ========= 
 Risk weighted assets (EUR mn)                                   13,884       15,391       15,373         0% 
====================================================  =================  ===========  ===========  ========= 
 p.p. = percentage points, bps = basis points, 100 basis points (bps) 
  = 1 percentage point; 1. Ignoring the classification of the Helix 
  portfolio of EUR1,103 mn (NBV) and of the Velocity portfolio of EUR5 
  mn (NBV) as disposal groups held for sale. 2. Pro forma for Helix. 
  3. The CET1 FL ratio as at 31 March 2019 (including the full impact 
  of IFRS 9) amounts to 11.9% and 13.3% pro forma for Helix (compared 
  to 10.1% and 13.5% respectively for 31 December 2018). 4. The CET1 
  ratio transitional also for DTA as at 31 December 2018 stood at 12.1%. 
 
 

Commentary on Underlying Basis

Reclassifications to comparative information for 1Q2018 and 4Q2018 were made in order to present the financial information on a comparable basis to the current year presentation. They mainly relate to the following items: (i) unrecognised interest on previously credit impaired loans which have cured during the period in line with an IFRIC discussion, which took place in November 2018 (Presentation of unrecognised interest following the curing of a credit impaired financial asset (IFRS 9)) was reclassified from net interest income to 'Credit losses to cover credit risk on loans and advances to customers'; (ii) the results of the discontinued operations in the UK were represented as discontinued operations; (iii) Interest income and interest expense relating to financial instruments classified at FVPL have been reclassified to 'Income similar to interest income' and 'Expense similar to interest expense' respectively in order to be consistent with the presentation requirements for the interest income calculated using the effective interest rate method, on financial instruments measured at amortised cost and financial assets measured at FVOCI following the adoption of IFRS 9. The reclassifications and representation did not have an impact on the results for the quarter or the equity of the Group.

A.1. Balance Sheet Analysis

A.1.1 Capital Base

Total equity (excluding non-controlling interests) totalled EUR2,443 mn at 31 March 2019, compared to EUR2,341 mn at 31 December 2018. Shareholders' equity totalled EUR2,223 mn at 31 March 2019, compared to EUR2,121 mn at 31 December 2018.

The Common Equity Tier 1 capital (CET1) ratio on an IFRS 9 transitional basis stood at 13.4% at 31 March 2019 (and 14.9% pro forma for Helix), compared to 11.9% at 31 December 2018. The CET1 ratio transitional also for deferred tax assets (DTA) stood at 12.1% as at 31 December 2018. The DTAs were fully phased in as of 1 January 2019. During 1Q2019 the CET1 ratio was positively affected by the tax legislation amendments relating to the conversion of deferred tax assets into deferred tax credits.

The Group has elected to apply the EU transitional arrangements for regulatory capital purposes (EU Regulation 2017/2395) where the impact on the impairment amount from the initial application of IFRS 9 on the capital ratios is phased-in gradually. The amount added each year decreases based on a weighting factor until the impact of IFRS 9 is fully absorbed back to CET1 at the end of the five years. The impact on the capital ratios for the year 2018 was 5% of the impact on the impairment amounts from the initial application of IFRS 9, increasing to 15% (cumulative) for the year 2019.

The CET1 ratio on a fully-loaded basis amounts to 11.9% at 31 March 2019 (and 13.3% pro forma for Helix), compared to 10.1% at 31 December 2018 (and 13.5% pro forma for DTC and Helix). On a transitional basis and on a fully phased-in basis after the five year period of transition is complete, the impact of IFRS 9 is expected to be manageable and within the Group's capital plans.

As at 31 March 2019, the Total Capital ratio stood at 16.2% (and 17.9% pro forma for Helix), compared to 14.9% at 31 December 2018.

The Group's capital ratios are above the minimum CET1 regulatory capital ratio of 10.5% (comprising a 4.5% Pillar I requirement, a 3.0% Pillar II requirement, the Capital Conservation Buffer of 2.5% and the Other Systemically Important Institution Buffer of 0.5%) and the overall Total Capital requirement of 14.0%, comprising an 8.0% Pillar I requirement (of which up to 1.5% can be in the form of Additional Tier 1 capital and up to 2.0% in the form of Tier 2 capital), a 3.0% Pillar II requirement (in the form of CET1), the Capital Conservation Buffer of 2.5% and the Other Systemically Important Institution Buffer of 0.5%. The ECB has also provided non-public guidance for an additional Pillar II CET1 buffer.

In accordance with the provisions of the Macroprudential Oversight of Institutions Law of 2015, the Central Bank of Cyprus (CBC) is also the responsible authority for the designation of banks that are Other Systemically Important Institutions (O-SIIs) and for the setting of the O-SII buffer requirement for these systemically important banks. The Group has been designated as an O-SII and the O-SII buffer currently set by the CBC for the Group is 2%. This buffer will be phased-in gradually, starting from 1 January 2019 at 0.5% and increasing by 0.5% every year thereafter, until being fully implemented (2.0%) on 1 January 2022.

Based on the SREP decisions of prior years, the Company and the Bank were under a regulatory prohibition for equity dividend distribution and therefore no dividends were declared or paid during years 2018 and 2017. Following the 2018 SREP decision, the Company and the Bank are still under equity dividend distribution prohibition. This prohibition does not apply if the distribution is made via the issuance of new ordinary shares to the shareholders which are eligible as CET1 capital. No prohibition applies to the payment of coupons on any AT1 capital instruments issued by the Company and the Bank.

The EBA final guidelines on Supervisory Review and Evaluation Process (SREP) and supervisory stress testing in July 2018 and the Single Supervisory Mechanism's (SSM) 2018 SREP methodology provide that CET1 held for the purposes of Pillar II add-ons cannot be used to meet any other capital requirements (Pillar 1, P2R or the combined buffer requirements), and therefore cannot be used twice. Such restrictions are, however, only expected to apply with effect from the 2019 SREP cycle. Pillar II add-ons derive from the Group's individual capital guidance, which is a point in time assessment made in the context of the SREP process and, accordingly, they may vary over time.

Additional Tier 1

In December 2018, the Company proceeded with the issuance of EUR220 mn of Additional Tier 1 Capital Securities.

Legislative amendments for the conversion of DTA to DTC

Legislative amendments allowing for the conversion of specific deferred tax assets (DTA) into deferred tax credits (DTC) were adopted by the Cyprus Parliament on 1 March 2019 and published on the Official Gazette of the Republic on 15 March 2019. The law amendments cover the income tax losses transferred from Laiki Bank to the Bank in March 2013. The introduction of CRD IV in January 2014 and its subsequent phasing-in led to a more capital intensive treatment of this DTA for the Bank. The law amendments have resulted in improved regulatory capital treatment, under Capital Requirements Regulation (EU) No. 575/2013 ("CRR"), of the DTA amounting to c.EUR285 mn or a CET1 uplift of c.190 bps.

Pro forma capital ratios

With the completion of Project Helix expected in 2Q2019, the CET1 ratio (IFRS 9 transitional basis) of 13.4% as at 31 March 2019 improves to 14.9% pro forma for Helix. The Total Capital ratio of 16.2% as at 31 March 2019 improves to 17.9% pro forma for Helix.

Share premium reduction of the Bank

The Bank (BOC PCL) will proceed (subject to approvals mainly by the Court of Cyprus and the ECB) with a capital reduction process which will result in the reclassification of c.EUR551 mn of the Bank's share premium account balance as distributable reserves which shall be available for distribution to the shareholders of the Bank, resulting in total net distributable reserves of c.EUR1 bn on a pro forma basis (31 December 2018). The reduction of capital will not have any impact on regulatory capital or the total equity position of BOC PCL or the Group.

The distributable reserves provide the basis for the calculation of distributable items under the CRR, which provides that coupons on AT1 capital instruments may only be funded from distributable items.

A.1.2 Funding and Liquidity

Funding

Funding from Central Banks

At 31 March 2019, the Bank's funding from central banks amounted to EUR830 mn, which relates to ECB funding, (at the same level as at 31 December 2018), comprising solely of funding through the Targeted Longer-Term Refinancing Operations (TLTRO II).

Deposits

Customer deposits totalled EUR16,298 mn at 31 March 2019, compared to EUR16,844 mn at 31 December 2018. Customer deposits decreased by 3% qoq and increased by 1% yoy for deposits in Cyprus. Cyprus deposits account for 100% of Group customer deposits after the disposal of the UK subsidiary in 2018.

The Bank's deposit market share in Cyprus reached 35.2% at 31 March 2019 (compared to 36.0% at 31 December 2018, on the same basis). Customer deposits accounted for 75% of total assets at 31 March 2019.

The Loan to Deposit ratio (L/D) stood at 74% at 31 March 2019 when ignoring the classification of the Helix portfolio as a disposal group held for sale, compared to 72% at 31 December 2018, compared to a high of 151% at 31 March 2014. Post NPEs sales (Helix and Velocity), the L/D ratio is reduced by a further 7 p.p to 67%.

Subordinated Loan Stock

At 31 March 2019 the Bank's subordinated loan stock (including accrued interest) amounted to EUR254 mn (compared to EUR271 mn as at 31 December 2018) and relates to unsecured subordinated Tier 2 Capital Notes of nominal value EUR250 mn, issued by the Bank in January 2017.

Liquidity

At 31 March 2019 the Group Liquidity Coverage Ratio (LCR) stood at 216% (compared to 231% at 31 December 2018) and was in compliance with the minimum regulatory requirement of 100%.

The Net Stable Funding Ratio (NSFR) has not yet been introduced. It will become a regulatory indicator when CRR2 is enforced with the limit set at 100%. At 31 March 2019, the Group's NSFR, on the basis of Basel standards, stood at 117% (compared to 119% at 31 December 2018).

A.1.3 Loans

Group gross loans totalled EUR15,882 mn at 31 March 2019, compared to EUR15,900 mn at 31 December 2018. Gross loans in Cyprus totalled EUR15,686 mn at 31 March 2019 and accounted for 99% of Group gross loans. The exposures remaining in the UK post the sale of BOC UK are being run down over time and have been categorised as non-core overseas exposures as of 30 September 2018.

New loans granted in Cyprus reached EUR563 mn for 1Q2019, flat year on year.

At 31 March 2019, the Group net loans and advances to customers totalled EUR10,955 mn (compared to EUR10,922 mn at 31 December 2018).

In addition, at 31 March 2019, net loans and advances to customers of EUR1,103 mn were classified as a disposal group held for sale in line with IFRS 5 and relate to Helix, compared to EUR1,148 mn at 31 December 2018. Moreover, at 31 March 2019, net loans and advances to customers of EUR5 mn (compared to EUR6 mn as at 31 December 2018) were classified as a disposal group held for sale in line with IFRS 5 and relate to Project Velocity, an agreement to sell a non-performing loan portfolio of primarily retail unsecured exposures.

The Bank is the single largest credit provider in Cyprus with a market share of 46.7% at 31 March 2019, compared to 45.4% at 31 December 2018.

A.1.4 Loan portfolio quality

Tackling the Group's loan portfolio quality remains the top priority for management. The Group continues to make steady progress across all asset quality metrics and the loan restructuring activity continues. The Group has been successful in engineering restructuring solutions across the spectrum of its loan portfolio.

Non-performing exposures (NPEs) as defined by the European Banking Authority (EBA) were reduced by EUR146 mn or 2% during 1Q2019 to EUR7,273 mn at 31 March 2019, accounting for 46% of gross loans (ignoring the classification of the Helix (and Velocity) portfolio as a disposal group held for sale), compared to 47% at 31 December 2018 on the same basis.

The organic reduction of NPEs in 1Q2019 on the residual portfolio was EUR157 mn, broadly in line with an organic target of c.EUR800 mn for 2019. This included an amount of EUR104 mn, which relates to a reclassification between gross loans and accumulated provisions on loans and advances to customers classified as a disposal group held for sale.

The provisioning coverage ratio of NPEs stood at 53% at 31 March 2019 (ignoring the classification of the Helix (and Velocity) portfolio as a disposal group held for sale), compared to 52% at 31 December 2018 on the same basis.

When taking into account tangible collateral at fair value, NPEs are fully covered.

 
                                                            31.12.2018(1) 
                                         31.03.2019(1) 
                                              % of gross          % of gross 
                                      EUR mn     loans    EUR mn     loans 
====================================  ======  ==========  ======  ========== 
NPEs as per EBA definition            7,273     45.8%     7,419     46.7% 
 Of which, in pipeline to exit: 
  - NPEs with forbearance measures, 
  no arrears(2)                       1,084      6.8%     1,211      7.6% 
1. Ignoring the classification of the Helix portfolio of EUR1,103mn 
 (NBV) and of the Velocity portfolio of EUR5 mn (NBV) as disposal 
 groups held for sale. 2. The analysis is performed on a customer 
 basis. 
 

Overall, the Group has recorded organic NPE reductions for sixteen consecutive quarters and expects the organic reduction of residual NPEs (post Helix) to continue during the coming quarters.

Project Helix

During 2018, in addition to the organic reduction of NPEs, the Group accelerated balance sheet de-risking through reaching an agreement in August 2018 for the sale of a portfolio of loans (the 'Portfolio') with a gross book value of EUR2.8 bn (of which EUR2.7 bn relate to non-performing loans as at 30 June 2018), secured by real estate collateral ('NPLs') (known as 'Project Helix', or the 'Transaction'). The Portfolio had a contractual balance of c.EUR5.7 bn as at 31 March 2018.

Following the completion of Project Helix, the Bank's gross NPEs will be c.70% lower than its peak in 2014.

Project Helix reduces the NPE ratio by c.11 p.p. to 35% as at 31 March 2019. Ignoring the classification of the Helix (and Velocity) portfolios as disposal groups held for sale, the NPE ratio is 46%.

The NPE provision coverage as at 31 March 2019 is 48%, compared to 47% as at 31 December 2018. Ignoring the classification of the Helix (and Velocity) portfolios as disposal groups held for sale, the NPE provision coverage is 53%.

In March 2019, the Bank received approval from the ECB for the Significant Risk Transfer ('SRT') benefit from the Transaction. This is an important step towards completion of the Transaction, which remains subject to various outstanding conditions precedent. All relevant figures and pro forma calculations are based on 31 March 2019 financial results, unless otherwise stated. Calculations on a pro forma basis assume completion of the Transaction, expected to occur in 2Q2019.

ESTIA

In July 2018, the Government announced a scheme aimed at addressing NPEs backed by primary residence, known as ESTIA. This Scheme is expected to positively impact c.EUR0.9 bn of retail core NPEs, subject to eligibility criteria and participation rate. This Estia eligible portfolio refers to the potentially eligible portfolio based on the Bank's available data. Eligibility criteria relate primarily to the Open Market Value (OMV) of the residence, total income and net wealth of the household. These will act as a clear definition of socially protected borrowers, acting as an enabler against strategic defaulters. In accordance with the Scheme, the eligible loans are to be restructured to the lower of contractual and OMV, and the Government to subsidise one third of the instalment. The terms of the Scheme are subject to finalisation. The Bank is currently awaiting the official launch of the Scheme by the Government.

Project Velocity

In December 2018, the Bank entered into an agreement with APS Delta s.r.o, to sell a non-performing loan portfolio of primarily retail unsecured exposures, with a contractual balance of EUR245 mn and a gross book value of EUR34 mn as at 30 September 2018 (known as "Project Velocity" or the "Sale"). This portfolio comprises of 9,700 heavily delinquent borrowers, including 8,800 private individuals and 900 small-to-medium-sized enterprises. The gross book value of this portfolio as at 31 March 2019 was EUR33 mn.

The Sale is expected to be neutral to both the profit and loss account and to capital. The Sale is subject to the necessary approvals and is expected to be completed during 2Q2019.

The Group actively explores strategies to further accelerate de-risking, including significant portfolio sales.

A.1.5. Real Estate Management Unit (REMU)

The Real Estate Management Unit (REMU) on-boarded EUR45 mn of assets (including construction cost) in 1Q2019 (down by 61% qoq and 66% yoy), via the execution of debt for asset swaps and repossessed properties. The focus for REMU is increasingly shifting from on-boarding of assets resulting from debt for asset swaps towards the disposal of these assets. The Group completed disposals of EUR30 mn in 1Q2019 (compared to EUR42 mn in 4Q2018), resulting in a profit on disposal of EUR4 mn for 1Q2019. During the quarter ended 31 March 2019, the Group executed sale-purchase agreements (SPAs) with contract value of EUR37 mn (119 properties). In addition, the Group signed SPAs for disposals of assets with contract value of EUR103 mn.

Following the incorporation of Cyreit Variable Capital Investment Company PLC, properties of carrying value EUR166 mn were reclassified from the stock of properties (measured at the lower of cost and net realisable value under IAS 2) to investment properties (measured at fair value under IAS 40). In November 2018, the Bank signed an agreement for the disposal of its entire holding in the investment shares of the Cyreit Fund, resulting in a valuation loss of EUR14 mn recorded in 3Q2018, relating to both properties and other receivables. The completion of the disposal is subject to regulatory approvals and expected in 2Q2019.

As at 31 March 2019, assets held by REMU had a carrying value of EUR1.5 bn, in addition to assets reclassified to investment properties of EUR166 mn, which were subsequently classified as a disposal group held for sale. As at 31 March 2019, properties with carrying value of EUR98 mn were included in the portfolio for the NPE sale (Helix), compared to EUR74 mn as at 31 December 2018.

 
Assets held by REMU (Group)                                                                  qoq 
 EUR mn                                                             1Q2019  1Q2018  4Q2018    +%  yoy +% 
                                                                    ------  ------  ------  ---- 
Opening balance                                                      1,530   1,641   1,558   -2%     -7% 
------------------------------------------------------------------  ------  ------  ------  ----  ------ 
On-boarded assets (including construction cost)                         45     134     117  -61%    -66% 
------------------------------------------------------------------  ------  ------  ------  ----  ------ 
Sales                                                                 (30)    (55)    (42)  -29%    -45% 
------------------------------------------------------------------  ------  ------  ------  ----  ------ 
Transfer to investment properties                                        -   (166)       -     -       - 
------------------------------------------------------------------  ------  ------  ------  ----  ------ 
Transfer to non-current assets and disposal groups held for sale       (1)       -   (102)  -99%       - 
------------------------------------------------------------------  ------  ------  ------  ----  ------ 
Closing balance                                                      1,542   1,552   1,530    1%     -1% 
------------------------------------------------------------------  ------  ------  ------  ----  ------ 
 
 
 Analysis by type and country     Cyprus   Greece   Romania   Total 
 31 March 2019 (EUR mn) 
-------------------------------  -------  -------  --------  ------ 
 Residential properties              172       25         0     197 
 Offices and other commercial 
  properties                         226       42         7     275 
 Manufacturing and industrial 
  properties                          82       37         0     119 
 Hotels                               35        0         -      35 
 Land (fields and plots)             904        7         4     915 
 Properties under construction         1        -         -       1 
-------------------------------  -------  -------  --------  ------ 
 Total                             1,420      111        11   1,542 
-------------------------------  -------  -------  --------  ------ 
 
 
                                  Cyprus   Greece   Romania   Total 
 31 December 2018 (EUR mn) 
-------------------------------  -------  -------  --------  ------ 
 Residential properties              164       25         0     189 
 Offices and other commercial 
  properties                         228       44         7     279 
 Manufacturing and industrial 
  properties                          80       38         0     118 
 Hotels                               35        0         -      35 
 Land (fields and plots)             896        8         4     908 
 Properties under construction         1        -         -       1 
-------------------------------  -------  -------  --------  ------ 
 Total                             1,404      115        11   1,530 
-------------------------------  -------  -------  --------  ------ 
 

A.1.6 Non-core overseas exposures

The remaining non-core overseas net exposures (including both on-balance sheet and off-balance sheet exposures) at 31 March 2019 are as follows:

 
 EUR mn     31 March 2019   31 December 2018 
           -------------- 
 Greece          152              164 
 Romania         33                35 
 Serbia           7                7 
 Russia          21                23 
 UK               1                11 
---------  --------------  ----------------- 
 

The Group continues its efforts for further deleveraging and disposal of non-essential assets and operations.

In addition to the above, at 31 March 2019 there were overseas exposures of EUR157 mn in Greece (compared to exposures of EUR144 mn at 31 December 2018), not identified as non-core exposures, since they are considered by management as exposures arising in the normal course of business.

In accordance with the Group's strategy to exit from overseas non-core operations, the operations of the branch in Romania were terminated in January 2019, following the completion of deregistration formalities with respective authorities.

A.2. Income Statement Analysis

A.2.1 Total income

 
 
                                                             1Q2018                       Yoy(2) 
EUR mn                                    1Q2019   represented(2,3)  4Q2018(3)  qoq +%        +% 
                                          ------  -----------------  ---------  ------ 
Net interest income                          102                106        104     -1%       -3% 
----------------------------------------  ------  -----------------  ---------  ------  -------- 
Net fee and commission income                 40                 39         43     -9%        1% 
Net foreign exchange gains and 
 net gains on financial instrument 
 transactions and disposal/dissolution 
 of subsidiaries                              10                 29         15    -32%      -65% 
Insurance income net of claims 
 and commissions                              12                 12         15    -19%        0% 
Net gains from revaluation and 
 disposal of investment properties 
 and on disposal of stock of properties        4                 19          3     30%      -79% 
Other income                                   8                  6          9     -3%       27% 
----------------------------------------  ------  -----------------  ---------  ------  -------- 
Non-interest income                           74                105         85    -13%      -30% 
----------------------------------------  ------  -----------------  ---------  ------  -------- 
Total income                                 176                211        189     -6%      -17% 
----------------------------------------  ------  -----------------  ---------  ------  -------- 
Net Interest Margin (annualised)(1)        2.27%              2.38%      2.21%   6 bps   -11 bps 
----------------------------------------  ------  -----------------  ---------  ------  -------- 
Average interest earning assets 
 (EUR mn)(1)                              18,243             17,981     18,468     -1%        1% 
----------------------------------------  ------  -----------------  ---------  ------  -------- 
 
  1. Ignoring the classification of the Helix portfolio of EUR1,103 
  mn (NBV) and of the Velocity portfolio of EUR5 mn (NBV) as disposal 
  groups held for sale. 
  2. Represented for the disposal of the UK subsidiary. 
  3. Including the impact from IFRIC Presentation of unrecognised 
  interest following the curing of a credit-impaired financial asset 
  (IFRS 9)) 
p.p. = percentage points, bps = basis points, 100 basis points 
 (bps) = 1 percentage point 
 

Net interest income (NII) and net interest margin (NIM) for 1Q2019 amounted to EUR102 mn and 2.27% respectively, when ignoring the classification of the Helix portfolio as a disposal group held for sale. NII remained at similar levels when compared to EUR104 mn for 4Q2018 and down by 3% compared to EUR106 mn a year earlier. The NIM for 1Q2019 improved by 6 bps to 2.27%, positively impacted by the reduction in the volume and cost of deposits. The yoy decline in NIM of 11 bps reflects the lower volume on loans and pressure on lending rates.

Quarterly average interest earning assets for 1Q2019 amounted to EUR18,243 mn, compared to EUR18,468 mn for 4Q2018, down by 1%, primarily driven by the decrease in the volume of deposits.

Non-interest income for 1Q2019 amounted to EUR74 mn, mainly comprising net fee and commission income of EUR40 mn, net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries of EUR10 mn, net insurance income of EUR12 mn, net gains from revaluation and disposal of investment properties and on disposal of stock of properties of EUR4 mn and other income of EUR8 mn.

Net fee and commission income for 1Q2019 amounted to EUR40 mn, at similar levels compared to 1Q2018 and compared to EUR43 mn in 4Q2018 (down by 9% qoq), reflecting quarterly seasonality.

Net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries of EUR10 mn for 1Q2019, comprising mainly net foreign exchange gains of EUR7 mn and net gains on revaluation of financial instruments of EUR3 mn, decreased by 65% yoy and 32% qoq. The yoy decrease is due to an ad-hoc gain on disposal of bonds during 1Q2018 of EUR19 mn. The qoq decrease is mainly due to elevated foreign exchange gains in 4Q2018 related to the closing of hedging positions of overseas / run down operations.

Net insurance income of EUR12 mn for 1Q2019, at the same levels as for 1Q2018, but decreased by 19% qoq mainly due to elevated insurance claims in 1Q2019.

Net gains from revaluation and disposal of investment properties and on disposal of stock of properties for 1Q2019 amounted to EUR4 mn, relating to net gains on disposal of stock of properties (REMU gains), at similar levels to the previous quarter (net gains of EUR3 mn) and compared to net gains of EUR19 mn for 1Q2018, which comprised net profit from the disposal of stock of properties of EUR11 mn (REMU gains) and a valuation gain on reclassification of EUR8 mn.

Total income for 1Q2019 amounted to EUR176 mn, compared to EUR189 mn for 4Q2018 (down by 6% qoq) and to EUR211 mn for 1Q2018 (down by 17% yoy).

A.2.2 Total expenses

 
EUR mn                               1Q2019  1Q2018 represented(2,3)  4Q2018(3)   qoq +%    yoy +% 
                                   --------  -----------------------  ---------  ------- 
Staff costs                            (57)                     (52)       (59)      -3%        9% 
Other operating expenses               (42)                     (37)       (44)      -3%       12% 
---------------------------------  --------  -----------------------  ---------  -------  -------- 
Total operating expenses               (99)                     (89)      (103)      -3%       10% 
---------------------------------  --------  -----------------------  ---------  -------  -------- 
Special levy and contribution 
 to Single Resolution Fund (SRF)        (6)                      (7)        (7)      -7%      -13% 
Total expenses                        (105)                     (96)      (110)      -3%        9% 
                                   --------  -----------------------  ---------  ------- 
Cost to income ratio(1)                 60%                      46%        58%  +2 p.p.  +14 p.p. 
---------------------------------  --------  -----------------------  ---------  -------  -------- 
Cost to income ratio excluding 
 special levy and contribution 
 to SRF(1)                              56%                      42%        54%  +2 p.p.  +14 p.p. 
---------------------------------  --------  -----------------------  ---------  -------  -------- 
1 
 1 1. Ignoring the classification of the Helix portfolio of EUR1,103 
 mn (NBV) and of the Velocity portfolio of EUR5 mn (NBV) as disposal 
 groups held for sale. 
 2. Represented for the disposal of the UK subsidiary. 
 3. Including the impact from IFRIC Presentation of unrecognised 
 interest following the curing of a credit-impaired financial asset 
 (IFRS 9)) 
 p.p. = percentage points, bps = basis points, 100 basis points 
  (bps) = 1 percentage point 
 
 

Total expenses for 1Q2019 were EUR105 mn (compared to EUR110 mn for 4Q2018), 54% of which related to staff costs

(EUR57 mn), 40% to other operating expenses (EUR42 mn) and 6% (EUR6 mn) to special levy and contribution to Single Resolution Fund (SRF).

Total operating expenses for 1Q2019 were EUR99 mn, increased by 10% yoy, compared to EUR89 mn for 1Q2018 and decreased by 3% qoq, compared to EUR103 mn for 4Q2018.

Staff costs of EUR57 mn for 1Q2019 increased by 9% yoy (compared to EUR52 mn in 1Q2018) and decreased by 3% qoq when compared to EUR59 mn for 4Q2018, which included an amount of EUR4 mn recorded in 4Q2018 related to previous quarters and one-off transactional staff costs. The remaining increase of EUR2 mn relates to the increase in employer's social insurance contributions from the beginning of the year and the additional contributions to the new general healthcare system which commenced in March 2019.

Other operating expenses for 1Q2019 were EUR42 mn, decreased by 3% qoq (EUR44 mn in 4Q2018) and increased by 12% yoy (EUR37 mn in 1Q2018), driven mainly from projects relating to the Digital Transformation Programme and other professional services.

The cost to income ratio excluding special levy and contribution to Single Resolution Fund for 1Q2019 was 56%, (compared to 54% for 4Q2018), principally reflecting the decrease in total income. Management remains focused on cost reduction this year and considerable work is in progress.

A.2.3 Profit before tax and non-recurring items

 
                                                                                      qoq 
EUR mn                                  1Q2019  1Q2018 represented(1,2)  4Q2018(2)     +%  yoy +% 
                                      --------  -----------------------  ---------  ----- 
Operating profit                            71                      115         79   -11%    -38% 
------------------------------------  --------  -----------------------  ---------  -----  ------ 
Provision charge                          (47)                     (52)       (32)    49%    -10% 
Impairments of other financial 
 and non-financial assets                  (1)                      (6)        (7)   -93%    -91% 
Provisions for litigation, 
 regulatory and other matters                0                      (2)       (13)  -102%   -114% 
------------------------------------  --------  -----------------------  ---------  -----  ------ 
Total provisions and impairments          (48)                     (60)       (52)   -11%    -21% 
------------------------------------  --------  -----------------------  ---------  -----  ------ 
Share of profit from associates              2                        1          0    97%     50% 
------------------------------------  --------  -----------------------  ---------  -----  ------ 
Profit before tax and non-recurring 
 items                                      25                       56         27    -6%    -53% 
------------------------------------  --------  -----------------------  ---------  -----  ------ 
 1. Represented for the disposal of the UK subsidiary. 
  2. Including the impact from IFRIC Presentation of unrecognised 
  interest following the curing of a credit-impaired financial 
  asset (IFRS 9)) 
 

Operating profit for 1Q2019 was EUR71 mn, compared to EUR79 mn for 4Q2018, down by 11% qoq, and compared to EUR115 mn for 1Q2018, down by 38% yoy, mainly due to the lower volume on loans and pressure on lending rates.

The provision charge for 1Q2019 totalled EUR47 mn, compared to EUR32 mn for 4Q2018 (up by 49% qoq) and compared to EUR52 mn for 1Q2018 (down by 10% yoy). The qoq increase reflects further de-risking.

The annualised provisioning charge for 1Q2019, ignoring the classification of the Helix portfolio as a disposal group held for sale and including the impact from IFRIC Presentation of unrecognised interest following the curing of a credit-impaired financial asset (IFRS 9)), accounted for 1.2% of gross loans, compared to a provisioning charge of 0.8% for FY2018, on the same basis.

At 31 March 2019, accumulated provisions, including fair value adjustment on initial recognition and provisions for off-balance sheet exposures and ignoring the classification of the Helix portfolio as a disposal group held for sale, totalled EUR3,846 mn (compared to EUR3,852 mn at 31 December 2018) and accounted for 24.2% of gross loans on the same basis (at the same levels as at 31 December 2018). Ignoring the classification of the Helix portfolio as a disposal group held for sale, the decrease in accumulated provisions in 1Q2019 amounted of EUR6.5 mn, whilst the decrease in accumulated provisions in the previous quarter amounted to EUR141 mn.

Impairments of other financial and non-financial assets for 1Q2019 was EUR1 mn, compared to EUR7 mn for 4Q2018 (down by 93% qoq) and to EUR6 mn for 1Q2018 (down by 91% yoy). Impairments of other financial and non-financial assets for 4Q2018 primarily related to the discounting of Greek tax receivables.

Provisions for litigation, regulatory and other matters for 1Q2019 was less than EUR1 mn, compared to EUR13 mn for 4Q2018, which primarily related to litigation for securities issued by the BOC PCL between 2007 and 2011 and other provisions for regulatory matters.

A.2.4 Profit/(loss) after tax

 
EUR mn                                            1Q2019  1Q2018 represented(1,2)  4Q2018(3)  qoq +%  yoy +% 
                                                --------  -----------------------  ---------  ------ 
Profit before tax and non-recurring 
 items                                                25                       56         27     -6%    -53% 
----------------------------------------------  --------  -----------------------  ---------  ------  ------ 
Tax                                                  (2)                      (4)          7   -141%    -19% 
(Profit)/loss attributable to non-controlling 
 interests                                           (0)                        2        (4)    -89%   -129% 
----------------------------------------------  --------  -----------------------  ---------  ------  ------ 
Profit after tax and before non-recurring 
 items                                                23                       54         30    -25%    -58% 
----------------------------------------------  --------  -----------------------  ---------  ------  ------ 
Advisory and other restructuring 
 costs - excluding discontinued 
 operations and NPE sale (Helix)                     (7)                      (8)       (16)    -60%     -9% 
Profit after tax - Organic                            16                       46         14     15%    -66% 
                                                --------  -----------------------  ---------  ------ 
Profit/(loss) from discontinued 
 operations (UK)                                       -                        3        (1)       -       - 
Restructuring costs relating to 
 NPE sale (Helix)                                    (1)                      (6)        (1)    -28%    -83% 
Loss relating to NPE sale (Helix)                   (21)                        -          -       -       - 
Reversal/(impairment) of DTA and 
 tax receivables                                     101                        -       (79)       -       - 
----------------------------------------------  --------  -----------------------  ---------  ------  ------ 
Profit/(loss) after tax - attributable 
 to the owners of the Company                         95                       43       (67)       -    119% 
----------------------------------------------  --------  -----------------------  ---------  ------  ------ 
 1. Represented for the disposal of the UK subsidiary. 
  2. Including the impact from IFRIC Presentation of unrecognised 
  interest following the curing of a credit-impaired financial asset 
  (IFRS 9)) 
 

The tax charge for 1Q2019 totalled EUR2 mn, compared to a tax charge of EUR4 mn for 1Q2018 and a tax credit of EUR7 mn in 4Q2018 which comprised mainly reversals of tax provisions relating to prior years.

Profit after tax and before non-recurring items for 1Q2019 was EUR23 mn, compared to a profit of EUR30 mn for 4Q2018 and a profit of EUR54 mn for 1Q2018.

Advisory and other restructuring costs - excluding discontinued operations and NPE sale (Helix) for 1Q2019 amounted to EUR7 mn, compared to EUR16 mn for 4Q2018 and to EUR8 mn for 1Q2018.

Profit after tax arising from the organic operations of the Group for 1Q2019 amounted to EUR16 mn, compared to EUR14 mn for 4Q2018 and to EUR46 mn for 1Q2018.

Restructuring costs relating to NPE sale (Helix) for 1Q2019 were EUR1 mn, at the same level as for 4Q2018, comprising mainly advisory costs and legal fees.

Loss relating to NPE sale (Helix) for 1Q2019 was EUR21 mn, relating mainly to completion and timing adjustments.

Reversal/(impairment) of DTA and tax receivables totalled EUR101 mn for 1Q2019, comprising the positive impact of EUR109 mn following amendments to the Income Tax legislation in Cyprus adopted in March 2019, and an impairment of EUR8 mn relating to Greek tax receivables adversely impacted from legislative changes. The carrying value of the remaining receivable at the quarter end was c.EUR4 mn. The impairment of the DTA for 4Q2018 was EUR79 mn and resulted from the on-going review of the recoverability of the DTA.

Profit after tax attributable to the owners of the Company for 1Q2019 was EUR95 mn, compared to a loss of EUR67 mn for 4Q2018 and a profit of EUR43 mn for 1Q2018.

B. Operating Environment

In 2018 real GDP grew by 3.9% after growing by 4.5% in 2017 and by 4.8% in 2016 (Cyprus Statistical Service). Economic activity was driven by tourism, construction and professional services and by domestic demand on the expenditure side. Fixed investment remains sub-par, not accounting for ship registrations and driven by building and construction activity.

Looking forward, according to the European Commission, real GDP in 2019 and 2020 will slow further, to 3.1% and 2.7% respectively (European Economic Forecast, Spring 2019). With external demand weakening, export growth will be moderating. Slowing growth in the Euro Area and persistent uncertainties in major trading partners increase downside risks and weigh on the outlook. In the early part of the year developments have been relative restrictive evidenced in a drop in tourist arrivals in January-March, a decline in car registrations in January-April, and a slowdown in the volume of retail sales in January-March. The volume of building permits though had risen sharply January-February.

Cyprus has close trade and investment links with the UK, making its economy vulnerable to the impact of Brexit on the UK economy. Tourist arrivals from the UK accounted for about 34% of total arrivals in 2017-2018. A possible decline in tourist arrivals from the UK and a drop in their spending will need to be mitigated by increasing arrivals and revenues from other countries.

Demographic trends in Cyprus are not very favourable. Total population and the labour force will be growing at very slow pace, based on Eurostat's population projections. To mitigate problems that will ensue, policy will need to focus on retirement ages, labour force participation rates, and productivity growth especially as society and economy will be evolving to the digital revolution.

The fiscal consolidation of the programme years has been successful. The large budget deficits of 2009-14 have been reversed into substantial surplus positions. In 2018 the budget surplus reached 3.5% of GDP when the fiscal burden of the Cyprus Cooperative Bank transaction, is excluded. The primary surplus correspondingly reached 6% of GDP. Public debt as a ratio to GDP rose from 95.8% in 2017 to 102.5% in 2018 (Cyprus Statistical Service). The increase was driven by the Cyprus Cooperative Bank transaction and the underlying fundamentals remain favourable supporting a resumption of the declining trend in 2019.

The European Central Bank will maintain a very loose monetary policy in the medium term and policy rates will rise only gradually.

The labour market is recovering strongly. Employment increased by 5.9% in 2018, compared with an increase of 3,1% in 2017 (Cyprus Statistical Service). As a result, the unemployment rate dropped to 7.6% in the fourth quarter of 2018 seasonally adjusted and to an average of 8.4% in the year as a whole from 11% in 2017 and contributed to strong private consumption growth (Cyprus Statistical Service).

Consumer inflation accelerated modestly in 2018 up to 1.4% from 0.5% in 2017 (Cyprus Statistical Service). This was owed in large, to higher global energy prices, as the categories rising faster were those of housing and transport. In the first four months of 2019 inflation was 1,4% and was driven by food prices and housing expenditures. Overall prices are rising but inflationary pressures remain weak. Price increases will be determined by future developments regarding wages and disposable income on the one hand, and energy costs on the other.

In the banking sector, the stock of Non Performing Exposures (NPEs) dropped by about half in 2018 to EUR10.4 billion or 30.5% of gross loans in December, compared with a ratio of 42.5% a year earlier. The ratio of total impairments to total NPEs was 51.2% at the end of December 2018 (Central Bank of Cyprus). This followed the Cyprus Cooperative Bank transaction and the sale of a package of NPEs by Bank of Cyprus. Despite this steep reduction however, the NPE ratio remains high and constitutes a source of vulnerability for the banking sector and the economy at large.

Prudential oversight has been strengthened. In July 2018, the Cyprus government took additional steps to address regulatory issues relating to NPEs. Parliament voted on Cyprus government legislative proposals for strengthening the foreclosure and insolvency framework and facilitating the securitisation of NPEs and the sale of loans. Taken together, these measures, along with ESTIA, a scheme to aid households with non-performing exposures secured with primary homes, will support further reductions in the remaining stock of NPEs.

The sovereign risk ratings of the Cyprus government improved considerably in the recent period reflecting expectations of a sustained decline in public debt as a ratio to GDP, expected further declines in non-performing exposures and a more stable price environment following a protracted period of deflation and low inflation. In November 2018 Fitch Ratings upgraded its Long-Term Issuer Default ratings for Cyprus to investment grade (BBB-) affirming in April 2019. In September 2018, S&P Global Ratings also upgraded Cyprus to investment grade (BBB-). In July 2018 Moody's Investors Service upgraded Cyprus' sovereign rating to Ba2 from Ba3 affirmed in April 2019. All maintain stable outlook.

C. Business Overview

As the Cypriot operations account for 99% of gross loans and 100% of customer deposits, after the disposal of the UK operations, the Group's financial performance is highly correlated to the economic and operating conditions in Cyprus and will consequently benefit from the country's recovery. Most recently, in March 2019, Fitch Ratings affirmed their long-term issuer default rating of B- (positive outlook). In January 2019, Moody's Investors Service upgraded the Bank's long-term deposit rating to B3 from Caa1, with a positive outlook. The positive outlook reflects expectations of further improvements in the banks' financial fundamentals, mainly asset quality over the next 12-18 months, in the context of an improved operating environment in Cyprus. At the end of August 2018, Standard and Poor's upgraded their long-term issuer credit rating on the Bank to 'B+' from 'B' and changed the outlook to stable from positive. The key drivers for the ratings were the improvement in the Bank's financial fundamentals, mainly in asset quality, and its funding position.

Tackling the Bank's loan portfolio quality is of utmost importance for the Group. The Group has been successful in engineering restructuring solutions across the spectrum of its loan portfolio, and expects the reduction of residual NPEs (post the NPE sale (Helix)) to continue, with a target of c.EUR800 mn for 2019, as portfolio size and business line mix is expected to change radically post execution of Helix. In parallel, the Group is actively exploring strategies to further accelerate de-risking including further portfolio sales.

The strategic focus of the Group is to reshape its business model to grow in the core Cypriot market through prudent new lending. As at 31 March 2019, the Bank's capital position remains good and is strengthened pro forma Helix. The Group expects to continue to be able to support the recovery of the Cyprus economy through the provision of new lending. Growth in new lending in Cyprus is focused on selected industries that are more in line with the Bank's target risk profile, such as tourism, trade, professional services, information/communication technologies, energy, education and green projects.

Aiming at supporting investments by SMEs and mid-caps to boost the Cypriot economy, and create new jobs for young people, the Bank continues to provide joint financed schemes. To this end, the Bank continues its partnership with the European Investment Bank (EIB), the European Investment Fund (EIF), the European Bank for Reconstruction and Development (EBRD) and the Cyprus Government.

Management is also placing emphasis on diversifying income streams by optimising fee income from international transaction services, wealth management and insurance. The Group's insurance companies, EuroLife Ltd and General Insurance of Cyprus Ltd operating in the sectors of life and general insurance respectively, are leading players in the insurance business in Cyprus, with such businesses providing a recurring income, further diversifying the Group's income streams. The insurance income net of insurance claims for 1Q2019 amounted to EUR12 mn, at the same levels as for 1Q2018, contributing to 17% of non-interest income.

In order to further optimise its funding structure, the Bank continues to focus on the shape and cost of deposit franchise, taking advantage of the increased customer confidence towards the Bank, as well as improving macroeconomic conditions.

Management remains focused on cost reduction this year, for which considerable work is on-going. The Digital Transformation Programme that started in 2017 is beginning to deliver an improved customer experience (see below) and the branch network is half the size it was in 2013.

Digital Transformation

As part of its vision to be the leading financial hub in Cyprus, the Bank continues its Digital Transformation Programme in collaboration with IBM, the Bank's Strategic Digital Transformation Partner, which focuses on three strategic pillars: developing digital services and products that enhance the customer experience, streamlining internal processes and introducing new ways of working to improve the workplace environment. In the last few months, various new features were introduced on the new mobile app, such as the ability to apply for e-products and transfer amounts over EUR150 through QuickPay. Moreover, the introduction of the 1Bank B2B (business to business) APIs (Application Programming Interfaces) is gaining traction. These are interfaces that enable businesses to enjoy access to 1Bank functionality directly through their own systems without the need to access the 1Bank website. The BoC wallet was also launched, which allows mobile payments through Android devices. In addition, the IBU Gateway was introduced that provides 24/7 access to Professional Associates and IBU/Wealth customers to apply for products or services and get a ready-to-sign application form.

The Bank has led the way in Cyprus in establishing an open banking ecosystem, by being the first bank in Cyprus to launch its PSD2 APIs (Payment Service Directive2, Application Programming Interfaces) and also by integrating with eight UK banks allowing customers to view their account balances and transactions from the integrated banks together with their Bank of Cyprus accounts through 1Bank. Building on the success of the integration of the UK banks we are now working on integrating Cypriot banks. Furthermore, several other initiatives are in progress, including enhancing digital channels to improve customer experience, providing online services using digital signatures, automating internal end to end processes using a BPM (Business Process Management) platform and introducing collaboration and knowledge sharing tools across the organisation. The adoption of digital products and services has continued to increase and is gaining momentum. For example, the Digital Adoption rate which is a composite measure capturing customers' digital engagement with the Bank and the digital economy has increased to 65.9% at 31 March 2019 compared to 61.6% at 31 March 2018. Furthermore, the number of transfers and payments initiated via digital channels has also significantly increased over the last 12 months (936 thousand in March 2019 compared to 544 thousand in March 2018, i.e. 72% increase). As far as the mobile app usage is concerned, the number of active mobile users has increased by 21% since March 2018, while the average number of customer mobile logins per month has increased by 25% over the same period.

D. Strategy and Outlook

The Group remains on track for implementing its strategic objectives aiming to become a stronger, safer and a more focused institution capable of supporting the recovery of the Cypriot economy and delivering appropriate shareholder returns in the medium term.

The key pillars of the Group's strategy are to:

   --      Materially reduce the level of delinquent loans 
   --      Further optimise the funding structure 
   --      Maintain an appropriate capital position by internally generating capital 
   --      Focus on the core Cyprus market 
   --      Achieve a lean operating model 
   --      Deliver value to shareholders and other stakeholders 
 
                      KEY PILLARS                                               PLAN OF ACTION 
      1. Materially reduce the level of delinquent 
      loans                                                  *    Sustain momentum in restructuring and continue 
                                                                  reduction of NPEs 
 
 
                                                             *    Focus on terminated portfolios (in Recovery Unit) - 
                                                                  "accelerated consensual foreclosures" 
 
 
                                                             *    Real estate management via REMU 
 
 
                                                             *    Continue to explore alternative measures for 
                                                                  accelerating NPE reduction, such as NPE sales, 
                                                                  securitisations etc. 
                                                        -------------------------------------------------------------- 
      2. Further optimise the funding structure          *    Focus on shape and cost of deposit franchise 
 
                                                        -------------------------------------------------------------- 
      3. Maintain an appropriate capital position        *    Internally generating capital 
 
                                                        -------------------------------------------------------------- 
      4. Focus on core Cyprus market 
                                                             *    Targeted lending in Cyprus into growing sectors to 
                                                                  fund recovery 
 
 
                                                             *    New loan origination, while maintaining lending 
                                                                  yields 
 
 
                                                             *    Revenue diversification via fee income from 
                                                                  international business, wealth, and insurance 
                                                        -------------------------------------------------------------- 
      5. Achieve a lean operating model 
                                                            *    Implementation of digital transformation program 
                                                                 underway, aimed at enhancing productivity through 
                                                                 alternative distribution channels and reducing 
                                                                 operating costs over time 
 
 
                                                            *    Post the execution of further NPE reduction, the Bank 
                                                                 is focusing on the need to manage costs 
                                                        -------------------------------------------------------------- 
      6. Deliver value 
                                                            *    Deliver appropriate medium term risk-adjusted returns 
                                                        -------------------------------------------------------------- 
 
   E.           Statutory Financial Results 

Unaudited Interim Consolidated Income Statement

 
                                                              Three months ended 
                                                                    31 March 
                                                           2019     2018 (represented) 
                                                        ---------  ------------------- 
                                                          EUR000          EUR000 
                                                        ---------  ------------------- 
 Continuing operations 
                                                        ---------  ------------------- 
 Turnover                                                 237,102              254,216 
                                                        =========  =================== 
 Interest income                                          126,967              144,423 
                                                        ---------  ------------------- 
 Income similar to interest income                         13,199               12,731 
                                                        ---------  ------------------- 
 Interest expense                                        (26,313)             (40,049) 
                                                        ---------  ------------------- 
 Expense similar to interest expense                     (11,807)             (11,486) 
                                                        ---------  ------------------- 
 Net interest income                                      102,046              105,619 
                                                        ---------  ------------------- 
 Fee and commission income                                 42,778               41,840 
                                                        ---------  ------------------- 
 Fee and commission expense                               (9,502)              (2,603) 
                                                        ---------  ------------------- 
 Net foreign exchange gains                                 6,869                6,899 
                                                        ---------  ------------------- 
 Net gains on financial instrument transactions 
  and disposal/dissolution of subsidiaries                  3,953               18,719 
                                                        ---------  ------------------- 
 Insurance income net of claims and commissions            12,413               12,440 
                                                        ---------  ------------------- 
 Net (losses)/gains from revaluation and disposal 
  of investment properties                                  (404)                8,272 
                                                        ---------  ------------------- 
 Net gains on disposal of stock of property                 4,400               10,516 
                                                        ---------  ------------------- 
 Other income                                               8,075                6,369 
                                                        ---------  ------------------- 
                                                          170,628              208,071 
                                                        ---------  ------------------- 
 Staff costs                                             (57,099)             (52,225) 
                                                        ---------  ------------------- 
 Special levy on deposits on credit institutions 
  in Cyprus and contribution to single Resolution 
  Fund                                                    (6,338)              (7,311) 
                                                        ---------  ------------------- 
 Other operating expenses                                (60,831)             (52,684) 
                                                        ---------  ------------------- 
                                                           46,360               95,851 
                                                        ---------  ------------------- 
 Net gains on derecognition of financial assets 
  measured at amortised cost                                2,848               15,522 
                                                        ---------  ------------------- 
 Credit losses to cover credit risk on loans and 
  advances to customers                                  (59,822)             (63,969) 
                                                        =========  =================== 
 Credit losses of other financial instruments             (7,441)              (1,404) 
                                                        =========  =================== 
 Impairment of non-financial instruments                  (1,389)              (5,006) 
                                                        =========  =================== 
 (Loss)/profit before share of profit from associates    (19,444)               40,994 
                                                        ---------  ------------------- 
 Share of profit from associates                            2,228                1,490 
                                                        ---------  ------------------- 
 (Loss)/profit before tax from continuing operations     (17,216)               42,484 
                                                        ---------  ------------------- 
 Income tax                                               112,353              (3,553) 
                                                        ---------  ------------------- 
 Profit after tax from continuing operations               95,137               38,931 
                                                        ---------  ------------------- 
 Discontinued operations 
                                                        ---------  ------------------- 
 Profit after tax from discontinued operations                  -                2,664 
                                                        ---------  ------------------- 
 Profit for the period                                     95,137               41,595 
                                                        =========  =================== 
 
 
 Attributable to: 
 Owners of the Company - continuing operations 
  (profit)                                            94,690    40,491 
                                                     -------  -------- 
 Owners of the Company - discontinued operations 
  (profit)                                                 -     2,664 
                                                     -------  -------- 
 Total profit attributable to the owners of the 
  Company                                             94,690    43,155 
                                                     -------  -------- 
 Non-controlling interests - continuing operations       447   (1,560) 
                                                     -------  -------- 
 Profit for the period                                95,137    41,595 
                                                     =======  ======== 
 
 
 Basic and diluted profit per share attributable 
  to the owners of the Company 
  (EUR cent) - continuing operations                21.2   9.1 
                                                   =====  ==== 
 Basic and diluted profit per share attributable 
  to the owners of the Company 
  (EUR cent)                                        21.2   9.7 
                                                   =====  ==== 
 

Unaudited Interim Consolidated Statement of Comprehensive Income

 
                                                            Three months ended 
                                                                 31 March 
                                                             2019       2018 
                                                          ---------  ---------- 
                                                            EUR000     EUR000 
                                                          ---------  ---------- 
 Profit for the period                                       95,137      41,595 
                                                          ---------  ---------- 
 Other comprehensive income (OCI) 
                                                          ---------  ---------- 
 OCI to be reclassified in the consolidated income 
  statement in subsequent periods 
                                                          ---------  ---------- 
 Fair value reserve (debt instruments) 
                                                          ---------  ---------- 
 Net gains/( losses) on investments in debt instruments 
  measured at fair value through OCI (FVOCI)                  6,951     (5,468) 
                                                          ---------  ---------- 
 Transfer to the consolidated income statement 
  on disposal                                                   396    (18,474) 
                                                          ---------  ---------- 
                                                              7,347    (23,942) 
                                                          ---------  ---------- 
 Foreign currency translation reserve 
                                                          ---------  ---------- 
 (Loss)/profit on translation of net investment 
  in foreign branches and subsidiaries                      (6,809)       3,105 
                                                          ---------  ---------- 
 Profit/(loss) on hedging of net investments in 
  foreign branches and subsidiaries                           6,019     (3,248) 
                                                          ---------  ---------- 
 Transfer to the consolidated income statement 
  on disposal/dissolution of foreign operations                   -        (47) 
                                                          ---------  ---------- 
                                                              (790)       (190) 
                                                          ---------  ---------- 
 Total OCI that may be classified in the consolidated 
  income statement in subsequent periods                      6,557    (24,132) 
                                                          ---------  ---------- 
 OCI not to be reclassified in the consolidated 
  income statement in subsequent periods 
                                                          ---------  ---------- 
 Fair value reserve (equity instruments) 
                                                          ---------  ---------- 
 Share of net gains/(losses) from fair value changes 
  of associates                                               2,156       (868) 
                                                          ---------  ---------- 
 Net gains on investments in equity instruments 
  designated at FVOCI                                           176       1,670 
                                                          ---------  ---------- 
                                                              2,332         802 
                                                          ---------  ---------- 
 Property revaluation 
                                                          ---------  ---------- 
 Tax                                                             29          16 
                                                          ---------  ---------- 
 
 Actuarial (losses)/gains on the defined benefit 
  plans 
                                                          ---------  ---------- 
 Remeasurement (losses)/ gains on defined benefit 
  plans                                                     (1,991)         443 
                                                          ---------  ---------- 
 Total OCI not to be classified in the consolidated 
  income statement in subsequent periods                        370       1,261 
                                                          ---------  ---------- 
 Other comprehensive income/(loss) for the period 
  net of taxation                                             6,927    (22,871) 
                                                          ---------  ---------- 
 Total comprehensive income for the period                  102,064      18,724 
                                                          =========  ========== 
 
 Attributable to: 
                                                          ---------  ---------- 
 Owners of the Company                                      101,599      20,284 
                                                          ---------  ---------- 
 Non-controlling interests                                      465     (1,560) 
                                                          ---------  ---------- 
 Total comprehensive income for the period                  102,064      18,724 
                                                          =========  ========== 
 

Unaudited Interim Consolidated Balance Sheet

 
                                                       31 March    31 December 
                                                         2019          2018 
 Assets                                                 EUR000       EUR000 
                                                     -----------  ------------ 
 Cash and balances with central banks                  3,913,391     4,610,491 
                                                     -----------  ------------ 
 Loans and advances to banks                             448,043       472,532 
                                                     -----------  ------------ 
 Derivative financial assets                              10,672        24,754 
                                                     -----------  ------------ 
 Investments                                           1,417,058       777,104 
                                                     -----------  ------------ 
 Investments pledged as collateral                       293,939       737,587 
                                                     -----------  ------------ 
 Loans and advances to customers                      10,954,529    10,921,786 
                                                     -----------  ------------ 
 Life insurance business assets attributable 
  to policyholders                                       429,044       402,565 
                                                     -----------  ------------ 
 Prepayments, accrued income and other assets            302,053       256,002 
                                                     -----------  ------------ 
 Stock of property                                     1,542,011     1,530,388 
                                                     -----------  ------------ 
 Investment properties                                    24,517        24,475 
                                                     -----------  ------------ 
 Property and equipment                                  292,933       260,723 
                                                     -----------  ------------ 
 Intangible assets                                       170,311       170,411 
                                                     -----------  ------------ 
 Investments in associates and joint venture             119,090       114,637 
                                                     -----------  ------------ 
 Deferred tax assets                                     379,126       301,778 
                                                     -----------  ------------ 
 Non-current assets and disposal groups held 
  for sale                                             1,448,721     1,470,038 
                                                     -----------  ------------ 
 Total assets                                         21,745,438    22,075,271 
                                                     ===========  ============ 
 Liabilities 
                                                     -----------  ------------ 
 Deposits by banks                                       479,756       431,942 
                                                     -----------  ------------ 
 Funding from central banks                              830,000       830,000 
                                                     -----------  ------------ 
 Repurchase agreements                                   251,432       248,945 
                                                     -----------  ------------ 
 Derivative financial liabilities                         42,893        38,983 
                                                     -----------  ------------ 
 Customer deposits                                    16,298,250    16,843,558 
                                                     -----------  ------------ 
 Insurance liabilities                                   618,356       591,057 
                                                     -----------  ------------ 
 Accruals, deferred income and other liabilities         332,759       285,483 
                                                     -----------  ------------ 
 Pending litigation, claims, regulatory and other 
  matters                                                117,347       116,951 
                                                     -----------  ------------ 
 Subordinated loan stock                                 254,278       270,930 
                                                     -----------  ------------ 
 Deferred tax liabilities                                 44,404        44,282 
                                                     -----------  ------------ 
 Non--current liabilities and disposal group 
  held for sale                                            6,571         5,812 
                                                     -----------  ------------ 
 Total liabilities                                    19,276,046    19,707,943 
                                                     -----------  ------------ 
 Equity 
                                                     -----------  ------------ 
 Share capital                                            44,620        44,620 
                                                     -----------  ------------ 
 Share premium                                         1,294,358     1,294,358 
                                                     -----------  ------------ 
 Revaluation and other reserves                          200,011       190,411 
                                                     -----------  ------------ 
 Retained earnings                                       683,940       591,941 
                                                     -----------  ------------ 
 Equity attributable to the owners of the Company      2,222,929     2,121,330 
                                                     -----------  ------------ 
 Other equity instruments                                220,000       220,000 
                                                     -----------  ------------ 
 Total equity excluding non--controlling interests     2,442,929     2,341,330 
                                                     -----------  ------------ 
 Non--controlling interests                               26,463        25,998 
                                                     -----------  ------------ 
 Total equity                                          2,469,392     2,367,328 
                                                     -----------  ------------ 
 Total liabilities and equity                         21,745,438    22,075,271 
                                                     ===========  ============ 
 

The Group adopted the accounting standard IFRS 16 Leases on 1 January 2019. The impact on adoption was an increase in assets of EUR37,278 thousand and an increase in liabilities of EUR37,278 thousand with no impact on retained earnings or equity of the Group. The effect of the adoption of IFRS 16 remains subject to change until the Group finalises its financial statements for the year ended 31 December 2019.

Reclassifications to comparative information were made to conform to current period presentation and relate to:

-- Unrecognised interest on previously credit impaired loans which have cured during the period in line with an IFRIC discussion, which has taken place in November 2018 (Presentation of unrecognised interest following the curing of a credit impaired financial asset (IFRS 9)) was reclassified from net interest income to 'Credit losses to cover credit risk on loans and advances to customers'.

-- The results of the discontinued operations in the UK (Bank of Cyprus UK Ltd and its subsidiary, Bank of Cyprus Financial Services Ltd) were represented as discontinued operations.

-- Interest income and interest expense relating to financial instruments classified at FVPL have been reclassified to 'Income similar to interest income' and 'Expense similar to interest expense' respectively in order to be consistent with the presentation requirements for the interest income calculated using the effective interest rate method, on financial instruments measured at amortised cost and financial assets measured at FVOCI following the adoption of IFRS 9.

-- Changes in expected cash flows have been reclassified from 'Net gains on derecognition of financial assets measured at amortised cost' to 'Credit losses to cover credit risk on loans and advances to customers'.

-- All credit losses of other financial instruments were reclassified out of 'Credit losses to cover credit risk on loans and advances to customers' to the face of the Interim Consolidated Income Statement.

Unaudited Interim Consolidated Statement of Changes in Equity

 
                                                   Attributable to the owners of the Company                                       Other         Non-         Total 
                                                                                                                                  equity      controlling     equity 
                                                                                                                                instruments    interests 
                   Share      Share     Treasury   Retained    Property      Financial      Life        Foreign       Total 
                  capital    premium     shares    earnings   revaluation   instruments   insurance    currency 
                                                                reserve     fair value    in-force    translation 
                                                                              reserve     business      reserve 
                                                                                           reserve 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ---------- 
                  EUR000     EUR000      EUR000     EUR000      EUR000        EUR000       EUR000       EUR000       EUR000       EUR000        EUR000       EUR000 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 1 January 2019    44,620   1,294,358   (21,463)    591,941        79,433        15,289     101,001        16,151   2,121,330       220,000        25,998   2,367,328 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Profit for the 
  period                -           -          -     94,690             -             -           -             -      94,690             -           447      95,137 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Other 
  comprehensive 
  (loss)/income 
  after 
  tax for the 
  period                -           -          -    (1,991)            22         9,668           -         (790)       6,909             -            18       6,927 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Total 
  comprehensive 
  income/(loss) 
  for 
  the period            -           -          -     92,699            22         9,668           -         (790)     101,599             -           465     102,064 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Increase in 
  value 
  of in-force 
  life 
  insurance 
  business              -           -          -      (800)             -             -         800             -           -             -             -           - 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Tax on 
  increase 
  in value of 
  in-force 
  life 
  insurance 
  business              -           -          -        100             -             -       (100)             -           -             -             -           - 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 31 March 2019     44,620   1,294,358   (21,463)    683,940        79,455        24,957     101,701        15,361   2,222,929       220,000        26,463   2,469,392 
                 ========  ==========  =========  =========  ============  ============  ==========  ============  ==========  ============  ============  ========== 
 
 
                                                            Attributable to the owners of the Company                                              Non-         Total 
                                                                                                                                                controlling     equity 
                                                                                                                                                 interests 
                     Share      Share     Treasury   Accumulated    Property      Financial     Other       Life        Foreign       Total 
                    capital    premium     shares       losses     revaluation   instruments   reserves   insurance    currency 
                                                                     reserve     fair value               in-force    translation 
                                                                                   reserve                business      reserve 
                                                                                                           reserve 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ---------- 
                    EUR000     EUR000      EUR000      EUR000        EUR000        EUR000       EUR000     EUR000       EUR000       EUR000       EUR000       EUR000 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 1 January 2018      44,620   2,794,358   (21,463)     (527,128)        92,878        54,485      6,059     105,651        36,098   2,585,558        31,150   2,616,708 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Impact of 
  adopting 
  IFRS 9 at 1 
  January 
  2018                    -           -          -     (299,150)             -       (8,470)          -           -             -   (307,620)             -   (307,620) 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Restated balance 
  at 1 January 
  2018               44,620   2,794,358   (21,463)     (826,278)        92,878        46,015      6,059     105,651        36,098   2,277,938        31,150   2,309,088 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Profit/(loss) 
  for 
  the period              -           -          -        43,155             -             -          -           -             -      43,155       (1,560)      41,595 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Other 
  comprehensive 
  income/(loss) 
  after 
  tax for the 
  period                  -           -          -           443            16      (23,140)          -           -         (190)    (22,871)             -    (22,871) 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Total 
  comprehensive 
  income/(loss) 
  for 
  the period              -           -          -        43,598            16      (23,140)          -           -         (190)      20,284       (1,560)      18,724 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Increase in 
  value 
  of in-force 
  life 
  insurance 
  business                -           -          -         (800)             -             -          -         800             -           -             -           - 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Tax on increase 
  in value of 
  in-force 
  life insurance 
  business                -           -          -           100             -             -          -       (100)             -           -             -           - 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Transfer of gain 
  on disposal of 
  FVOCI 
  equity 
  investments 
  to accumulated 
  losses                  -           -          -            89             -          (89)          -           -             -           -             -           - 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 Increase in 
  non-controlling 
  interests due 
  to 
  change in the 
  shareholding 
  of subsidiary           -           -          -             -             -             -          -           -             -           -        13,473      13,473 
                   --------  ----------  ---------  ------------  ------------  ------------  ---------  ----------  ------------  ----------  ------------  ---------- 
 31 March 2018       44,620   2,794,358   (21,463)     (783,291)        92,894        22,786      6,059     106,351        35,908   2,298,222        43,063   2,341,285 
                   ========  ==========  =========  ============  ============  ============  =========  ==========  ============  ==========  ============  ========== 
 
   F.           Notes 
   F.1         Reconciliation of income statement between statutory and underlying basis 
 
 EUR000                                              Underlying   Reclassification   Statutory 
                                                        basis                          basis 
 Net interest income                                    102,046                  -     102,046 
                                                    ===========  =================  ========== 
 Net fee and commission income                           39,532            (6,256)      33,276 
                                                    ===========  =================  ========== 
 Net foreign exchange gains and net gains 
  on financial instrument transactions 
  and disposal/dissolution of subsidiaries               10,191                631      10,822 
                                                    ===========  =================  ========== 
 Insurance income net of claims and commissions          12,413                  -      12,413 
                                                    ===========  =================  ========== 
 Net gains from revaluation and disposal 
  of investment properties and on disposal 
  of stock of property                                    3,996                  -       3,996 
                                                    ===========  =================  ========== 
 Other income                                             8,075                  -       8,075 
                                                    -----------  -----------------  ---------- 
 Total income                                           176,253            (5,625)     170,628 
                                                    ===========  =================  ========== 
 Total expenses                                       (105,331)           (18,937)   (124,268) 
                                                    -----------  -----------------  ---------- 
 Operating profit                                        70,922           (24,562)      46,360 
                                                    ===========  =================  ========== 
 Provisions charge                                     (46,704)           (10,270)    (56,974) 
                                                    ===========  =================  ========== 
 Impairments of other financial and non-financial 
  instruments                                             (580)            (8,250)     (8,830) 
                                                    ===========  =================  ========== 
 Reversal of provisions for litigation 
  and regulatory matters                                    228              (228)           - 
                                                    ===========  =================  ========== 
 Share of profit from associates                          2,228                  -       2,228 
                                                    -----------  -----------------  ---------- 
 Profit/(loss) before tax, restructuring 
  costs and discontinued operations                      26,094           (43,310)    (17,216) 
                                                    ===========  =================  ========== 
 Income tax                                             (2,875)            115,228     112,353 
                                                    ===========  =================  ========== 
 Profit attributable to non-controlling 
  interests                                               (447)                  -       (447) 
                                                    -----------  -----------------  ---------- 
 Profit after tax and before restructuring 
  costs, the NPE sale (Helix) and discontinued 
  operations                                             22,772             71,918      94,690 
                                                    ===========  =================  ========== 
 Advisory and other restructuring costs-excluding 
  the NPE sale (Helix)                                  (6,689)              6,689           - 
                                                    -----------  -----------------  ---------- 
 Profit after tax (Organic)                              16,083             78,607      94,690 
                                                    ===========  =================  ========== 
 Restructuring costs relating to NPE sale 
  (Helix)                                               (1,075)              1,075           - 
                                                    ===========  =================  ========== 
 Loss relating to NPE sale (Helix)                     (21,040)             21,040           - 
                                                    ===========  =================  ========== 
 Net reversal of impairment of deferred 
  tax asset (DTA) and Greek tax asset                   100,722          (100,722)           - 
                                                    -----------  -----------------  ---------- 
 Profit after tax (attributable to the 
  owners of the Company)                                 94,690                  -      94,690 
                                                    ===========  =================  ========== 
 

The reclassification differences between the statutory and underlying bases mainly relate to the impact from the NPE sale (Helix) and related restructuring costs and impairment of DTA. In detail:

-- EUR6.3 million fee and commission expense related to the revised income tax legislation disclosed within 'Net reversal of impairment of deferred tax asset (DTA) and Greek tax asset' under the underlying basis.

-- 'Net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries' under the statutory basis include an amount of EUR0.6 million relating to net gains on loans and advances to customers measured at fair value through profit or loss (FVPL) disclosed within 'Provisions charge' under the underlying basis.

-- 'Restructuring costs relating to NPE sale (Helix)' of EUR1.1 million, 'Reversal of provisions for litigation and regulatory matters' of EUR0.3 million and 'Advisory and other restructuring costs-excluding the NPE sale (Helix)' of EUR6.7 million disclosed as expenses under the statutory basis are shown separately under the underlying basis.

-- The loss relating to NPE sale (Helix) of EUR9.6 million and loss of EUR11.4 million disclosed within 'Provisions charge' and 'Operating expenses' respectively under the statutory basis is separately disclosed under the underlying basis.

-- Impairment of Greek tax asset of EUR8.3 million and reversal of impairment of DTA of EUR115.2 million disclosed within 'Impairment of other financial and non-financial instruments' and 'Income tax' respectively under the statutory basis are separately disclosed in 'Net reversal of impairment of deferred tax asset (DTA) and Greek tax asset' per the underlying basis.

   F.2         Customer deposits 

Analysis of customer deposits is presented below:

 
                                         31 March     31 December 
                                           2019           2018 
 By type of deposit                       EUR000        EUR000 
                                       -----------  -------------- 
 Demand                                  6,490,591       6,708,852 
                                       -----------  -------------- 
 Savings                                 1,371,824       1,352,452 
                                       -----------  -------------- 
 Time or notice                          8,435,835       8,782,254 
                                       -----------  -------------- 
                                        16,298,250      16,843,558 
                                       ===========  ============== 
 By currency 
                                       -----------  -------------- 
 Euro                                   14,519,930      14,961,025 
                                       -----------  -------------- 
 US Dollar                               1,382,545       1,482,867 
                                       -----------  -------------- 
 British Pound                             291,460         292,640 
                                       -----------  -------------- 
 Russian Rouble                             23,474          25,529 
                                       -----------  -------------- 
 Swiss Franc                                 7,921           7,994 
                                       -----------  -------------- 
 Other currencies                           72,920          73,503 
                                       -----------  -------------- 
                                        16,298,250      16,843,558 
 By customer sector 
                                       -----------  ------------ 
      Corporate                          1,670,615     1,750,517 
                                       -----------  ------------ 
      SMEs                                 726,667       800,671 
                                       -----------  ------------ 
      Retail                             9,825,733    10,032,047 
                                       -----------  ------------ 
      Restructuring 
                                       -----------  ------------ 
      - corporate                           70,492        69,180 
                                       -----------  ------------ 
      - SMEs                                26,847        29,299 
                                       -----------  ------------ 
      - retail other                        14,178        16,773 
                                       -----------  ------------ 
      Recoveries 
                                       -----------  ------------ 
      - corporate                            8,024         6,492 
                                       -----------  ------------ 
      International banking services     3,537,237     3,707,713 
                                       -----------  ------------ 
      Wealth management                    418,457       430,866 
                                       -----------  ------------ 
                                        16,298,250    16,843,558 
                                       ===========  ============ 
 

All deposits are in Cyprus.

   F.3         Loans and advances to customers 
 
                                                        31 March     31 December 
                                                           2019          2018 
                                                         EUR000        EUR000 
                                                      ------------  ------------ 
 Gross loans and advances to customers at amortised 
  cost                                                  12,453,197    12,430,367 
                                                      ------------  ------------ 
 Allowance for ECL                                     (1,892,566)   (1,904,153) 
                                                      ------------  ------------ 
 Loans and advances to customers measured at 
  amortised cost                                        10,560,631    10,526,214 
                                                      ------------  ------------ 
 Loans and advances to customers measured at 
  FVPL                                                     393,898       395,572 
                                                      ------------  ------------ 
                                                        10,954,529    10,921,786 
                                                      ============  ============ 
 
   F.4         Credit risk concentration of gross loans and advances to customers 

Geographical and industry and business line concentrations of Group gross loans and advances to customers at amortised cost are presented below:

 
 31 March 2019                        Cyprus       Other        Total       Fair value     Gross loans 
                                                  countries                 adjustment     at amortised 
                                                                            on initial      cost after 
                                                                            recognition     fair value 
                                                                                            adjustment 
                                                                                            on initial 
                                                                                           recognition 
 By economic activity                 EUR000       EUR000       EUR000        EUR000         EUR000 
                                   -----------  -----------  -----------  -------------  -------------- 
 Trade                               1,446,675       41,344    1,488,019       (23,758)       1,464,261 
                                   -----------  -----------  -----------  -------------  -------------- 
 Manufacturing                         444,006       10,168      454,174        (5,834)         448,340 
                                   -----------  -----------  -----------  -------------  -------------- 
 Hotels and catering                   951,651        3,811      955,462       (19,558)         935,904 
                                   -----------  -----------  -----------  -------------  -------------- 
 Construction                          947,480        5,791      953,271       (13,302)         939,969 
                                   -----------  -----------  -----------  -------------  -------------- 
 Real estate                           973,626       22,338      995,964       (17,415)         978,549 
                                   -----------  -----------  -----------  -------------  -------------- 
 Private individuals                 6,175,496        1,150    6,176,646      (125,270)       6,051,376 
                                   -----------  -----------  -----------  -------------  -------------- 
 Professional and other services       914,513       47,723      962,236       (36,028)         926,208 
                                   -----------  -----------  -----------  -------------  -------------- 
 Other sectors                         714,901          779      715,680        (7,090)         708,590 
                                   -----------  -----------  -----------  -------------  -------------- 
                                    12,568,348      133,104   12,701,452      (248,255)      12,453,197 
                                   ===========  ===========  ===========  =============  ============== 
 By business line 
                                   -----------  -----------  -----------  -------------  -------------- 
 Corporate                           3,501,016      120,476    3,621,492       (47,776)       3,573,716 
                                   -----------  -----------  -----------  -------------  -------------- 
 SMEs                                1,215,829       11,729    1,227,558       (16,392)       1,211,166 
                                   -----------  -----------  -----------  -------------  -------------- 
 Retail 
                                   -----------  -----------  -----------  -------------  -------------- 
 - housing                           2,887,793            -    2,887,793       (43,942)       2,843,851 
                                   -----------  -----------  -----------  -------------  -------------- 
 - consumer, credit cards 
  and other                            947,774          899      948,673          2,781         951,454 
                                   -----------  -----------  -----------  -------------  -------------- 
 Restructuring 
                                   -----------  -----------  -----------  -------------  -------------- 
 - corporate                           457,262            -      457,262        (7,512)         449,750 
                                   -----------  -----------  -----------  -------------  -------------- 
 - SMEs                                481,203            -      481,203        (9,765)         471,438 
                                   -----------  -----------  -----------  -------------  -------------- 
 - retail housing                      456,593            -      456,593        (4,064)         452,529 
                                   -----------  -----------  -----------  -------------  -------------- 
 - retail other                        306,001            -      306,001        (8,387)         297,614 
                                   -----------  -----------  -----------  -------------  -------------- 
 Recoveries 
                                   -----------  -----------  -----------  -------------  -------------- 
 - corporate                           134,818            -      134,818        (5,453)         129,365 
                                   -----------  -----------  -----------  -------------  -------------- 
 - SMEs                                598,689            -      598,689       (24,876)         573,813 
                                   -----------  -----------  -----------  -------------  -------------- 
 - retail housing                      728,280            -      728,280       (39,447)         688,833 
                                   -----------  -----------  -----------  -------------  -------------- 
 - retail other                        560,675            -      560,675       (38,742)         521,933 
                                   -----------  -----------  -----------  -------------  -------------- 
 International banking services        180,147            -      180,147        (2,046)         178,101 
                                   -----------  -----------  -----------  -------------  -------------- 
 Wealth management                     112,268            -      112,268        (2,634)         109,634 
                                   -----------  -----------  -----------  -------------  -------------- 
                                    12,568,348      133,104   12,701,452      (248,255)      12,453,197 
                                   ===========  ===========  ===========  =============  ============== 
 
 
 31 December 2018                     Cyprus       Other        Total       Fair value     Gross loans 
                                                  countries                 adjustment     at amortised 
                                                                            on initial      cost after 
                                                                            recognition     fair value 
                                                                                            adjustment 
                                                                                            on initial 
                                                                                           recognition 
 By economic activity                 EUR000       EUR000       EUR000        EUR000         EUR000 
                                   -----------  -----------  -----------  -------------  -------------- 
 Trade                               1,447,623       39,682    1,487,305       (24,096)       1,463,209 
                                   -----------  -----------  -----------  -------------  -------------- 
 Manufacturing                         437,030        7,572      444,602        (6,439)         438,163 
                                   -----------  -----------  -----------  -------------  -------------- 
 Hotels and catering                   877,501        3,806      881,307       (20,354)         860,953 
                                   -----------  -----------  -----------  -------------  -------------- 
 Construction                          991,122        2,552      993,674       (14,661)         979,013 
                                   -----------  -----------  -----------  -------------  -------------- 
 Real estate                           980,152       21,644    1,001,796       (16,231)         985,565 
                                   -----------  -----------  -----------  -------------  -------------- 
 Private individuals                 6,234,765       11,536    6,246,301      (135,603)       6,110,698 
                                   -----------  -----------  -----------  -------------  -------------- 
 Professional and other services       866,093       45,758      911,851       (36,551)         875,300 
                                   -----------  -----------  -----------  -------------  -------------- 
 Other sectors                         720,876        4,704      725,580        (8,114)         717,466 
                                   -----------  -----------  -----------  -------------  -------------- 
                                    12,555,162      137,254   12,692,416      (262,049)      12,430,367 
                                   ===========  ===========  ===========  =============  ============== 
 By business line 
                                   -----------  -----------  -----------  -------------  -------------- 
 Corporate                           3,363,298      125,138    3,488,436       (49,982)       3,438,454 
                                   -----------  -----------  -----------  -------------  -------------- 
 SMEs                                1,188,456       11,188    1,199,644       (16,537)       1,183,107 
                                   -----------  -----------  -----------  -------------  -------------- 
 Retail 
                                   -----------  -----------  -----------  -------------  -------------- 
 - housing                           2,871,294            -    2,871,294       (45,016)       2,826,278 
                                   -----------  -----------  -----------  -------------  -------------- 
 - consumer, credit cards 
  and other                            940,388          904      941,292          2,965         944,257 
                                   -----------  -----------  -----------  -------------  -------------- 
 Restructuring 
                                   -----------  -----------  -----------  -------------  -------------- 
 - corporate                           531,462           24      531,486        (7,907)         523,579 
                                   -----------  -----------  -----------  -------------  -------------- 
 - SMEs                                560,806            -      560,806       (11,637)         549,169 
                                   -----------  -----------  -----------  -------------  -------------- 
 - retail housing                      498,601            -      498,601        (4,481)         494,120 
                                   -----------  -----------  -----------  -------------  -------------- 
 - retail other                        328,952            -      328,952        (8,588)         320,364 
                                   -----------  -----------  -----------  -------------  -------------- 
 Recoveries 
                                   -----------  -----------  -----------  -------------  -------------- 
 - corporate                           164,821            -      164,821        (7,439)         157,382 
                                   -----------  -----------  -----------  -------------  -------------- 
 - SMEs                                630,968            -      630,968       (26,178)         604,790 
                                   -----------  -----------  -----------  -------------  -------------- 
 - retail housing                      697,212            -      697,212       (40,577)         656,635 
                                   -----------  -----------  -----------  -------------  -------------- 
 - retail other                        480,733            -      480,733       (39,923)         440,810 
                                   -----------  -----------  -----------  -------------  -------------- 
 International banking services        192,646            -      192,646        (2,158)         190,488 
                                   -----------  -----------  -----------  -------------  -------------- 
 Wealth management                     105,525            -      105,525        (4,591)         100,934 
                                   -----------  -----------  -----------  -------------  -------------- 
                                    12,555,162      137,254   12,692,416      (262,049)      12,430,367 
                                   ===========  ===========  ===========  =============  ============== 
 

Loans and advances to customers classified as held for sale

Industry and business lines concentrations and geographical analysis of Group loans and advances to customers at amortised cost classified as held for sale are presented in the table below:

 
 31 March 2019                       Cyprus       Other        Total      Fair value     Gross loans 
                                                 countries                adjustment     at amortised 
                                                                          on initial      cost after 
                                                                          recognition     fair value 
                                                                                          adjustment 
                                                                                          on initial 
                                                                                         recognition 
 By economic activity                EUR000       EUR000      EUR000        EUR000         EUR000 
                                   ----------  -----------  ----------  -------------  -------------- 
 Trade                                352,152            -     352,152       (11,347)         340,805 
                                   ----------  -----------  ----------  -------------  -------------- 
 Manufacturing                        206,599            -     206,599        (7,340)         199,259 
                                   ----------  -----------  ----------  -------------  -------------- 
 Hotels and catering                  258,536            -     258,536       (11,968)         246,568 
                                   ----------  -----------  ----------  -------------  -------------- 
 Construction                         989,017            -     989,017       (74,141)         914,876 
                                   ----------  -----------  ----------  -------------  -------------- 
 Real estate                          393,410       57,230     450,640       (11,192)         439,448 
                                   ----------  -----------  ----------  -------------  -------------- 
 Private individuals                  230,938            -     230,938        (8,560)         222,378 
                                   ----------  -----------  ----------  -------------  -------------- 
 Professional and other services      142,066            -     142,066        (5,941)         136,125 
                                   ----------  -----------  ----------  -------------  -------------- 
 Other sectors                        195,280        6,222     201,502        (6,723)         194,779 
                                   ----------  -----------  ----------  -------------  -------------- 
                                    2,767,998       63,452   2,831,450      (137,212)       2,694,238 
                                   ==========  ===========  ==========  =============  ============== 
 By business line 
                                   ----------  -----------  ----------  -------------  -------------- 
 Corporate                              4,800            -       4,800            (6)           4,794 
                                   ----------  -----------  ----------  -------------  -------------- 
 Retail 
                                   ----------  -----------  ----------  -------------  -------------- 
 - consumer, credit cards 
  and other                                 2            -           2              -               2 
                                   ----------  -----------  ----------  -------------  -------------- 
 Restructuring 
                                   ----------  -----------  ----------  -------------  -------------- 
 - corporate                          838,986            -     838,986       (23,878)         815,108 
                                   ----------  -----------  ----------  -------------  -------------- 
 - SMEs                               208,544            -     208,544        (4,594)         203,950 
                                   ----------  -----------  ----------  -------------  -------------- 
 - retail housing                         265            -         265              -             265 
                                   ----------  -----------  ----------  -------------  -------------- 
 - retail other                         5,638            -       5,638          (195)           5,443 
                                   ----------  -----------  ----------  -------------  -------------- 
 Recoveries 
                                   ----------  -----------  ----------  -------------  -------------- 
 - corporate                        1,291,675       63,452   1,355,127       (86,461)       1,268,666 
                                   ----------  -----------  ----------  -------------  -------------- 
 - SMEs                               376,225            -     376,225       (18,229)         357,996 
                                   ----------  -----------  ----------  -------------  -------------- 
 - retail housing                         637            -         637          (114)             523 
                                   ----------  -----------  ----------  -------------  -------------- 
 - retail other                        41,218            -      41,218        (3,735)          37,483 
                                   ----------  -----------  ----------  -------------  -------------- 
 International banking services             8            -           8              -               8 
                                   ----------  -----------  ----------  -------------  -------------- 
                                    2,767,998       63,452   2,831,450      (137,212)       2,694,238 
                                   ==========  ===========  ==========  =============  ============== 
 

Loans and advances to customers classified as held for sale (continued)

 
 31 December 2018                    Cyprus       Other        Total      Fair value     Gross loans 
                                                 countries                adjustment     at amortised 
                                                                          on initial      cost after 
                                                                          recognition     fair value 
                                                                                          adjustment 
                                                                                          on initial 
                                                                                         recognition 
 By economic activity                EUR000       EUR000      EUR000        EUR000         EUR000 
                                   ----------  -----------  ----------  -------------  -------------- 
 Trade                                373,351            -     373,351       (12,213)         361,138 
                                   ----------  -----------  ----------  -------------  -------------- 
 Manufacturing                        202,193            -     202,193        (7,216)         194,977 
                                   ----------  -----------  ----------  -------------  -------------- 
 Hotels and catering                  258,529            -     258,529       (11,960)         246,569 
                                   ----------  -----------  ----------  -------------  -------------- 
 Construction                         995,430            -     995,430       (74,233)         921,197 
                                   ----------  -----------  ----------  -------------  -------------- 
 Real estate                          409,632       55,225     464,857       (11,765)         453,092 
                                   ----------  -----------  ----------  -------------  -------------- 
 Private individuals                  218,531            -     218,531        (9,098)         209,433 
                                   ----------  -----------  ----------  -------------  -------------- 
 Professional and other services      140,748            -     140,748        (5,941)         134,807 
                                   ----------  -----------  ----------  -------------  -------------- 
 Other sectors                        191,463        6,011     197,474        (6,727)         190,747 
                                   ----------  -----------  ----------  -------------  -------------- 
                                    2,789,877       61,236   2,851,113      (139,153)       2,711,960 
                                   ==========  ===========  ==========  =============  ============== 
 By business line 
                                   ----------  -----------  ----------  -------------  -------------- 
 Corporate                             15,249            -      15,249          (584)          14,665 
                                   ----------  -----------  ----------  -------------  -------------- 
 SMEs                                   2,841            -       2,841              -           2,841 
                                   ----------  -----------  ----------  -------------  -------------- 
 Retail 
                                   ----------  -----------  ----------  -------------  -------------- 
 - consumer, credit cards 
  and other                               128            -         128            (1)             127 
                                   ----------  -----------  ----------  -------------  -------------- 
 Restructuring 
                                   ----------  -----------  ----------  -------------  -------------- 
 - corporate                          859,214            -     859,214       (24,379)         834,835 
                                   ----------  -----------  ----------  -------------  -------------- 
 - SMEs                               216,866            -     216,866        (4,858)         212,008 
                                   ----------  -----------  ----------  -------------  -------------- 
 - retail housing                         272            -         272              -             272 
                                   ----------  -----------  ----------  -------------  -------------- 
 - retail other                         5,773            -       5,773          (210)           5,563 
                                   ----------  -----------  ----------  -------------  -------------- 
 Recoveries 
                                   ----------  -----------  ----------  -------------  -------------- 
 - corporate                        1,274,835       61,236   1,336,071       (86,644)       1,249,427 
                                   ----------  -----------  ----------  -------------  -------------- 
 - SMEs                               374,336            -     374,336       (17,991)         356,345 
                                   ----------  -----------  ----------  -------------  -------------- 
 - retail housing                         635            -         635          (115)             520 
                                   ----------  -----------  ----------  -------------  -------------- 
 - retail other                        39,720            -      39,720        (4,371)          35,349 
                                   ----------  -----------  ----------  -------------  -------------- 
 International banking services             8            -           8              -               8 
                                   ----------  -----------  ----------  -------------  -------------- 
                                    2,789,877       61,236   2,851,113      (139,153)       2,711,960 
                                   ==========  ===========  ==========  =============  ============== 
 
   F.5         Credit quality of gross loans and advances to customers 

The following tables present the Group's loans and advances to customers at amortised cost by staging and by business line concentration:

 
 31 March 2019                         Stage       Stage       Stage       POCI        Total 
                                         1           2           3 
                                      EUR000      EUR000      EUR000      EUR000       EUR000 
                                    ----------  ----------  ----------  ----------  ----------- 
 Gross loans at amortised cost 
  before fair value adjustment 
  on initial recognition             6,134,582   1,993,907   3,793,141     779,822   12,701,452 
                                    ----------  ----------  ----------  ----------  ----------- 
 Fair value adjustment on initial 
  recognition                         (75,113)    (20,280)    (40,240)   (112,622)    (248,255) 
                                    ----------  ----------  ----------  ----------  ----------- 
 Gross loans at amortised cost 
  after fair value adjustment 
  on initial recognition             6,059,469   1,973,627   3,752,901     667,200   12,453,197 
                                    ==========  ==========  ==========  ==========  =========== 
 
 
 Gross loans at amortised cost       Stage       Stage       Stage      POCI       Total 
  before fair value adjustment         1           2           3 
  on initial recognition 
 31 March 2019 
 By business line                   EUR000      EUR000      EUR000     EUR000      EUR000 
                                  ----------  ----------  ----------  --------  ----------- 
 Corporate                         2,362,349     805,905     367,809    85,429    3,621,492 
                                  ----------  ----------  ----------  --------  ----------- 
 SMEs                                748,333     360,252     107,122    11,851    1,227,558 
                                  ----------  ----------  ----------  --------  ----------- 
 Retail 
                                  ----------  ----------  ----------  --------  ----------- 
 - housing                         2,212,238     338,472     326,671    10,412    2,887,793 
                                  ----------  ----------  ----------  --------  ----------- 
 - consumer, credit cards and 
  other                              583,003     210,259     135,210    20,201      948,673 
                                  ----------  ----------  ----------  --------  ----------- 
 Restructuring 
                                  ----------  ----------  ----------  --------  ----------- 
 - corporate                          43,342      93,496     241,699    78,725      457,262 
                                  ----------  ----------  ----------  --------  ----------- 
 - SMEs                               53,078      48,298     341,436    38,391      481,203 
                                  ----------  ----------  ----------  --------  ----------- 
 - retail housing                      6,391       3,640     432,048    14,514      456,593 
                                  ----------  ----------  ----------  --------  ----------- 
 - retail other                        4,195         593     283,805    17,408      306,001 
                                  ----------  ----------  ----------  --------  ----------- 
 Recoveries 
                                  ----------  ----------  ----------  --------  ----------- 
 - corporate                               -           -     101,453    33,365      134,818 
                                  ----------  ----------  ----------  --------  ----------- 
 - SMEs                                    -           -     487,036   111,653      598,689 
                                  ----------  ----------  ----------  --------  ----------- 
 - retail housing                          -           -     546,216   182,064      728,280 
                                  ----------  ----------  ----------  --------  ----------- 
 - retail other                           79           -     388,892   171,704      560,675 
                                  ----------  ----------  ----------  --------  ----------- 
 International banking services       67,686      77,950      31,404     3,107      180,147 
                                  ----------  ----------  ----------  --------  ----------- 
 Wealth management                    53,888      55,042       2,340       998      112,268 
                                  ----------  ----------  ----------  --------  ----------- 
                                   6,134,582   1,993,907   3,793,141   779,822   12,701,452 
                                  ==========  ==========  ==========  ========  =========== 
 
 
 Fair value adjustment on initial     Stage      Stage      Stage       POCI        Total 
  recognition                            1          2          3 
 31 March 2019 
 By business line                     EUR000     EUR000     EUR000     EUR000      EUR000 
                                    ---------  ---------  ---------  ----------  ---------- 
 Corporate                           (22,121)   (12,058)   (12,619)       (978)    (47,776) 
                                    ---------  ---------  ---------  ----------  ---------- 
 SMEs                                (11,007)    (3,521)    (1,201)       (663)    (16,392) 
                                    ---------  ---------  ---------  ----------  ---------- 
 Retail 
                                    ---------  ---------  ---------  ----------  ---------- 
 - housing                           (43,286)        161      (672)       (145)    (43,942) 
                                    ---------  ---------  ---------  ----------  ---------- 
 - consumer, credit cards and 
  other                                 3,335       (95)      (259)       (200)       2,781 
                                    ---------  ---------  ---------  ----------  ---------- 
 Restructuring 
                                    ---------  ---------  ---------  ----------  ---------- 
 - corporate                            (452)    (1,662)    (4,279)     (1,119)     (7,512) 
                                    ---------  ---------  ---------  ----------  ---------- 
 - SMEs                                  (67)      (660)    (3,480)     (5,558)     (9,765) 
                                    ---------  ---------  ---------  ----------  ---------- 
 - retail housing                       (122)          -    (2,382)     (1,560)     (4,064) 
                                    ---------  ---------  ---------  ----------  ---------- 
 - retail other                            25       (13)    (3,927)     (4,472)     (8,387) 
                                    ---------  ---------  ---------  ----------  ---------- 
 Recoveries 
                                    ---------  ---------  ---------  ----------  ---------- 
 - corporate                                -          -    (1,614)     (3,839)     (5,453) 
                                    ---------  ---------  ---------  ----------  ---------- 
 - SMEs                                     -          -    (1,800)    (23,076)    (24,876) 
                                    ---------  ---------  ---------  ----------  ---------- 
 - retail housing                           -          -    (3,288)    (36,159)    (39,447) 
                                    ---------  ---------  ---------  ----------  ---------- 
 - retail other                             -          -    (4,372)    (34,370)    (38,742) 
                                    ---------  ---------  ---------  ----------  ---------- 
 International banking services         (350)      (980)      (233)       (483)     (2,046) 
                                    ---------  ---------  ---------  ----------  ---------- 
 Wealth management                    (1,068)    (1,452)      (114)           -     (2,634) 
                                    ---------  ---------  ---------  ----------  ---------- 
                                     (75,113)   (20,280)   (40,240)   (112,622)   (248,255) 
                                    =========  =========  =========  ==========  ========== 
 
 
 Gross loans at amortised cost       Stage       Stage       Stage      POCI       Total 
  after fair value adjustment          1           2           3 
  on initial recognition 
 31 March 2019 
 By business line                   EUR000      EUR000      EUR000     EUR000      EUR000 
                                  ----------  ----------  ----------  --------  ----------- 
 Corporate                         2,340,228     793,847     355,190    84,451    3,573,716 
                                  ----------  ----------  ----------  --------  ----------- 
 SMEs                                737,326     356,731     105,921    11,188    1,211,166 
                                  ----------  ----------  ----------  --------  ----------- 
 Retail 
                                  ----------  ----------  ----------  --------  ----------- 
 - housing                         2,168,952     338,633     325,999    10,267    2,843,851 
                                  ----------  ----------  ----------  --------  ----------- 
 - consumer, credit cards and 
  other                              586,338     210,164     134,951    20,001      951,454 
                                  ----------  ----------  ----------  --------  ----------- 
 Restructuring 
                                  ----------  ----------  ----------  --------  ----------- 
 - corporate                          42,890      91,834     237,420    77,606      449,750 
                                  ----------  ----------  ----------  --------  ----------- 
 - SMEs                               53,011      47,638     337,956    32,833      471,438 
                                  ----------  ----------  ----------  --------  ----------- 
 - retail housing                      6,269       3,640     429,666    12,954      452,529 
                                  ----------  ----------  ----------  --------  ----------- 
 - retail other                        4,220         580     279,878    12,936      297,614 
                                  ----------  ----------  ----------  --------  ----------- 
 Recoveries 
                                  ----------  ----------  ----------  --------  ----------- 
 - corporate                               -           -      99,839    29,526      129,365 
                                  ----------  ----------  ----------  --------  ----------- 
 - SMEs                                    -           -     485,236    88,577      573,813 
                                  ----------  ----------  ----------  --------  ----------- 
 - retail housing                          -           -     542,928   145,905      688,833 
                                  ----------  ----------  ----------  --------  ----------- 
 - retail other                           79           -     384,520   137,334      521,933 
                                  ----------  ----------  ----------  --------  ----------- 
 International banking services       67,336      76,970      31,171     2,624      178,101 
                                  ----------  ----------  ----------  --------  ----------- 
 Wealth management                    52,820      53,590       2,226       998      109,634 
                                  ----------  ----------  ----------  --------  ----------- 
                                   6,059,469   1,973,627   3,752,901   667,200   12,453,197 
                                  ==========  ==========  ==========  ========  =========== 
 
 
 31 December 2018                       Stage 1     Stage 2     Stage 3      POCI        Total 
                                        EUR000      EUR000      EUR000      EUR000       EUR000 
                                      ----------  ----------  ----------  ----------  ----------- 
 Gross loans at amortised 
  cost before fair value 
  adjustment on initial recognition    6,035,781   1,921,255   3,915,591     819,789   12,692,416 
                                      ----------  ----------  ----------  ----------  ----------- 
 Fair value adjustment on 
  initial recognition                   (77,738)    (20,673)    (40,432)   (123,206)    (262,049) 
                                      ----------  ----------  ----------  ----------  ----------- 
 Gross loans at amortised 
  cost after fair value adjustment 
  on initial recognition               5,958,043   1,900,582   3,875,159     696,583   12,430,367 
                                      ==========  ==========  ==========  ==========  =========== 
 
 
 Gross loans at amortised               Stage 1     Stage 2     Stage 3     POCI       Total 
  cost before fair value 
  adjustment on initial recognition 
 31 December 2018 
    By business line                    EUR000      EUR000      EUR000     EUR000      EUR000 
                                      ----------  ----------  ----------  --------  ----------- 
    Corporate                          2,215,264     793,249     387,093    92,830    3,488,436 
                                      ----------  ----------  ----------  --------  ----------- 
    SMEs                                 739,166     346,148     103,384    10,946    1,199,644 
                                      ----------  ----------  ----------  --------  ----------- 
    Retail 
                                      ----------  ----------  ----------  --------  ----------- 
    - housing                          2,259,976     300,101     300,584    10,633    2,871,294 
                                      ----------  ----------  ----------  --------  ----------- 
    - consumer, credit cards 
     and other                           591,242     199,099     130,816    20,135      941,292 
                                      ----------  ----------  ----------  --------  ----------- 
    Restructuring 
                                      ----------  ----------  ----------  --------  ----------- 
    - corporate                           48,943      92,537     303,955    86,051      531,486 
                                      ----------  ----------  ----------  --------  ----------- 
    - SMEs                                55,295      52,573     406,369    46,569      560,806 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail housing                       6,883       3,745     473,444    14,529      498,601 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail other                         5,140       1,226     304,076    18,510      328,952 
                                      ----------  ----------  ----------  --------  ----------- 
    Recoveries 
                                      ----------  ----------  ----------  --------  ----------- 
    - corporate                                -           -     120,234    44,587      164,821 
                                      ----------  ----------  ----------  --------  ----------- 
    - SMEs                                     -           -     515,542   115,426      630,968 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail housing                           -           -     512,175   185,037      697,212 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail other                            89           -     313,529   167,115      480,733 
                                      ----------  ----------  ----------  --------  ----------- 
    International banking services        69,620      78,109      41,352     3,565      192,646 
                                      ----------  ----------  ----------  --------  ----------- 
    Wealth management                     44,163      54,468       3,038     3,856      105,525 
                                      ----------  ----------  ----------  --------  ----------- 
                                       6,035,781   1,921,255   3,915,591   819,789   12,692,416 
                                      ==========  ==========  ==========  ========  =========== 
 
 
 Fair value adjustment           Stage      Stage      Stage       POCI        Total 
  on initial recognition            1          2          3 
 31 December 2018 
    By business line             EUR000     EUR000     EUR000     EUR000      EUR000 
                               ---------  ---------  ---------  ----------  ---------- 
    Corporate                   (25,159)   (11,564)   (12,282)       (977)    (49,982) 
                               ---------  ---------  ---------  ----------  ---------- 
    SMEs                        (10,652)    (4,150)    (1,113)       (622)    (16,537) 
                               ---------  ---------  ---------  ----------  ---------- 
    Retail 
                               ---------  ---------  ---------  ----------  ---------- 
    - housing                   (43,528)       (97)    (1,246)       (145)    (45,016) 
                               ---------  ---------  ---------  ----------  ---------- 
    - consumer, credit cards 
     and other                     3,248        352      (375)       (260)       2,965 
                               ---------  ---------  ---------  ----------  ---------- 
    Restructuring 
                               ---------  ---------  ---------  ----------  ---------- 
    - corporate                    (199)    (1,988)    (2,687)     (3,033)     (7,907) 
                               ---------  ---------  ---------  ----------  ---------- 
    - SMEs                            28      (580)    (3,931)     (7,154)    (11,637) 
                               ---------  ---------  ---------  ----------  ---------- 
    - retail housing               (119)        (3)    (2,796)     (1,563)     (4,481) 
                               ---------  ---------  ---------  ----------  ---------- 
    - retail other                    34       (40)    (3,971)     (4,611)     (8,588) 
                               ---------  ---------  ---------  ----------  ---------- 
    Recoveries 
                               ---------  ---------  ---------  ----------  ---------- 
    - corporate                        -          -    (1,654)     (5,785)     (7,439) 
                               ---------  ---------  ---------  ----------  ---------- 
    - SMEs                             -          -    (2,073)    (24,105)    (26,178) 
                               ---------  ---------  ---------  ----------  ---------- 
    - retail housing                   -          -    (3,200)    (37,377)    (40,577) 
                               ---------  ---------  ---------  ----------  ---------- 
    - retail other                     -          -    (4,695)    (35,228)    (39,923) 
                               ---------  ---------  ---------  ----------  ---------- 
    International banking 
     services                      (303)    (1,164)      (195)       (496)     (2,158) 
                               ---------  ---------  ---------  ----------  ---------- 
    Wealth management            (1,088)    (1,439)      (214)     (1,850)     (4,591) 
                               ---------  ---------  ---------  ----------  ---------- 
                                (77,738)   (20,673)   (40,432)   (123,206)   (262,049) 
                               =========  =========  =========  ==========  ========== 
 
 
 Gross loans at amortised         Stage       Stage       Stage      POCI       Total 
  cost after fair value             1           2           3 
  adjustment on initial 
  recognition 
 31 December 2018 
    By business line             EUR000      EUR000      EUR000     EUR000      EUR000 
                               ----------  ----------  ----------  --------  ----------- 
    Corporate                   2,190,105     781,685     374,811    91,853    3,438,454 
                               ----------  ----------  ----------  --------  ----------- 
    SMEs                          728,514     341,998     102,271    10,324    1,183,107 
                               ----------  ----------  ----------  --------  ----------- 
    Retail 
                               ----------  ----------  ----------  --------  ----------- 
    - housing                   2,216,448     300,004     299,338    10,488    2,826,278 
                               ----------  ----------  ----------  --------  ----------- 
    - consumer, credit cards 
     and other                    594,490     199,451     130,441    19,875      944,257 
                               ----------  ----------  ----------  --------  ----------- 
    Restructuring 
                               ----------  ----------  ----------  --------  ----------- 
    - corporate                    48,744      90,549     301,268    83,018      523,579 
                               ----------  ----------  ----------  --------  ----------- 
    - SMEs                         55,323      51,993     402,438    39,415      549,169 
                               ----------  ----------  ----------  --------  ----------- 
    - retail housing                6,764       3,742     470,648    12,966      494,120 
                               ----------  ----------  ----------  --------  ----------- 
    - retail other                  5,174       1,186     300,105    13,899      320,364 
                               ----------  ----------  ----------  --------  ----------- 
    Recoveries 
                               ----------  ----------  ----------  --------  ----------- 
    - corporate                         -           -     118,580    38,802      157,382 
                               ----------  ----------  ----------  --------  ----------- 
    - SMEs                              -           -     513,469    91,321      604,790 
                               ----------  ----------  ----------  --------  ----------- 
    - retail housing                    -           -     508,975   147,660      656,635 
                               ----------  ----------  ----------  --------  ----------- 
    - retail other                     89           -     308,834   131,887      440,810 
                               ----------  ----------  ----------  --------  ----------- 
    International banking 
     services                      69,317      76,945      41,157     3,069      190,488 
                               ----------  ----------  ----------  --------  ----------- 
    Wealth management              43,075      53,029       2,824     2,006      100,934 
                               ----------  ----------  ----------  --------  ----------- 
                                5,958,043   1,900,582   3,875,159   696,583   12,430,367 
                               ==========  ==========  ==========  ========  =========== 
 

The following table presents the credit quality of the Group's loans and advances to customers at amortised cost by geographical concentration:

 
 31 March 2019      Cyprus       Other        Total       Fair value     Gross loans 
                                countries                 adjustment     at amortised 
                                                          on initial      cost after 
                                                          recognition     fair value 
                                                                          adjustment 
                                                                          on initial 
                                                                         recognition 
 By staging         EUR000       EUR000       EUR000        EUR000         EUR000 
                 -----------  -----------  -----------  -------------  -------------- 
 Stage 1           6,133,175        1,407    6,134,582       (75,113)       6,059,469 
                 -----------  -----------  -----------  -------------  -------------- 
 Stage 2           1,993,907            -    1,993,907       (20,280)       1,973,627 
                 -----------  -----------  -----------  -------------  -------------- 
 Stage 3           3,661,444      131,697    3,793,141       (40,240)       3,752,901 
                 -----------  -----------  -----------  -------------  -------------- 
 POCI                779,822            -      779,822      (112,622)         667,200 
                 -----------  -----------  -----------  -------------  -------------- 
                  12,568,348      133,104   12,701,452      (248,255)      12,453,197 
                 ===========  ===========  ===========  =============  ============== 
 
 
 31 December 2018      Cyprus       Other        Total       Fair value     Gross loans 
                                   countries                 adjustment     at amortised 
                                                             on initial      cost after 
                                                             recognition     fair value 
                                                                             adjustment 
                                                                             on initial 
                                                                            recognition 
 By staging            EUR000       EUR000       EUR000        EUR000         EUR000 
                    -----------  -----------  -----------  -------------  -------------- 
 Stage 1              6,023,870       11,911    6,035,781       (77,738)       5,958,043 
                    -----------  -----------  -----------  -------------  -------------- 
 Stage 2              1,921,234           21    1,921,255       (20,673)       1,900,582 
                    -----------  -----------  -----------  -------------  -------------- 
 Stage 3              3,790,269      125,322    3,915,591       (40,432)       3,875,159 
                    -----------  -----------  -----------  -------------  -------------- 
 POCI                   819,789            -      819,789      (123,206)         696,583 
                    -----------  -----------  -----------  -------------  -------------- 
                     12,555,162      137,254   12,692,416      (262,049)      12,430,367 
                    ===========  ===========  ===========  =============  ============== 
 

Loans and advances to customers classified as held for sale

The credit quality of loans and advances to customers at amortised cost classified as held for sale by business line concentration is presented below:

 
 31 March 2019                         Stage     Stage      Stage       POCI        Total 
                                          1        2          3 
                                       EUR000   EUR000     EUR000      EUR000      EUR000 
                                      -------  --------  ----------  ----------  ---------- 
 Gross loans at amortised 
  cost before fair value adjustment 
  on initial recognition               12,635    53,058   2,249,296     516,461   2,831,450 
                                      -------  --------  ----------  ----------  ---------- 
 Fair value adjustment on 
  initial recognition                   (292)   (1,291)    (26,058)   (109,571)   (137,212) 
                                      -------  --------  ----------  ----------  ---------- 
 Gross loans at amortised 
  cost after fair value adjustment 
  on initial recognition               12,343    51,767   2,223,238     406,890   2,694,238 
                                      =======  ========  ==========  ==========  ========== 
 

Loans and advances to customers classified as held for sale (continued)

 
 Gross loans at amortised              Stage    Stage      Stage      POCI       Total 
  cost before fair value adjustment       1        2         3 
  on initial recognition 
 31 March 2019 
 By business line                      EUR000   EUR000    EUR000     EUR000     EUR000 
                                      -------  -------  ----------  --------  ---------- 
 Corporate                                155        -       3,903       742       4,800 
                                      -------  -------  ----------  --------  ---------- 
 Retail 
                                      -------  -------  ----------  --------  ---------- 
 - consumer, credit cards 
  and other                                 -        -           2         -           2 
                                      -------  -------  ----------  --------  ---------- 
 Restructuring 
                                      -------  -------  ----------  --------  ---------- 
 - corporate                           10,469   45,710     737,860    44,947     838,986 
                                      -------  -------  ----------  --------  ---------- 
 - SMEs                                 1,986    7,348     182,259    16,951     208,544 
                                      -------  -------  ----------  --------  ---------- 
 - retail housing                           -        -         225        40         265 
                                      -------  -------  ----------  --------  ---------- 
 - retail other                            25        -       5,411       202       5,638 
                                      -------  -------  ----------  --------  ---------- 
 Recoveries 
                                      -------  -------  ----------  --------  ---------- 
 - corporate                                -        -     987,545   367,582   1,355,127 
                                      -------  -------  ----------  --------  ---------- 
 - SMEs                                     -        -     301,133    75,092     376,225 
                                      -------  -------  ----------  --------  ---------- 
 - retail housing                           -        -         488       149         637 
                                      -------  -------  ----------  --------  ---------- 
 - retail other                             -        -      30,462    10,756      41,218 
                                      -------  -------  ----------  --------  ---------- 
 International banking services             -        -           8         -           8 
                                      -------  -------  ----------  --------  ---------- 
                                       12,635   53,058   2,249,296   516,461   2,831,450 
                                      =======  =======  ==========  ========  ========== 
 
 
 Fair value adjustment on    Stage     Stage     Stage       POCI        Total 
  initial recognition           1        2          3 
 31 March 2019 
 By business line            EUR000   EUR000     EUR000     EUR000      EUR000 
                            -------  --------  ---------  ----------  ---------- 
 Corporate                        -         -        (6)           -         (6) 
                            -------  --------  ---------  ----------  ---------- 
 Restructuring 
                            -------  --------  ---------  ----------  ---------- 
 - corporate                   (89)     (752)   (15,634)     (7,403)    (23,878) 
                            -------  --------  ---------  ----------  ---------- 
 - SMEs                       (203)     (539)    (1,471)     (2,381)     (4,594) 
                            -------  --------  ---------  ----------  ---------- 
 - retail other                   -         -      (115)        (80)       (195) 
                            -------  --------  ---------  ----------  ---------- 
 Recoveries 
                            -------  --------  ---------  ----------  ---------- 
 - corporate                      -         -    (5,089)    (81,372)    (86,461) 
                            -------  --------  ---------  ----------  ---------- 
 - SMEs                           -         -    (3,466)    (14,763)    (18,229) 
                            -------  --------  ---------  ----------  ---------- 
 - retail housing                 -         -          -       (114)       (114) 
                            -------  --------  ---------  ----------  ---------- 
 - retail other                   -         -      (277)     (3,458)     (3,735) 
                            -------  --------  ---------  ----------  ---------- 
                              (292)   (1,291)   (26,058)   (109,571)   (137,212) 
                            =======  ========  =========  ==========  ========== 
 

Loans and advances to customers classified as held for sale (continued)

 
 Gross loans at amortised             Stage    Stage      Stage      POCI       Total 
  cost after fair value adjustment       1        2         3 
  on initial recognition 
 31 March 2019 
 By business line                     EUR000   EUR000    EUR000     EUR000     EUR000 
                                     -------  -------  ----------  --------  ---------- 
 Corporate                               155        -       3,897       742       4,794 
                                     -------  -------  ----------  --------  ---------- 
 Retail 
                                     -------  -------  ----------  --------  ---------- 
 - consumer, credit cards 
  and other                                -        -           2         -           2 
                                     -------  -------  ----------  --------  ---------- 
 Restructuring 
                                     -------  -------  ----------  --------  ---------- 
 - corporate                          10,380   44,958     722,226    37,544     815,108 
                                     -------  -------  ----------  --------  ---------- 
 - SMEs                                1,783    6,809     180,788    14,570     203,950 
                                     -------  -------  ----------  --------  ---------- 
 - retail housing                          -        -         225        40         265 
                                     -------  -------  ----------  --------  ---------- 
 - retail other                           25        -       5,296       122       5,443 
                                     -------  -------  ----------  --------  ---------- 
 Recoveries 
                                     -------  -------  ----------  --------  ---------- 
 - corporate                               -        -     982,456   286,210   1,268,666 
                                     -------  -------  ----------  --------  ---------- 
 - SMEs                                    -        -     297,667    60,329     357,996 
                                     -------  -------  ----------  --------  ---------- 
 - retail housing                          -        -         488        35         523 
                                     -------  -------  ----------  --------  ---------- 
 - retail other                            -        -      30,185     7,298      37,483 
                                     -------  -------  ----------  --------  ---------- 
 International banking services            -        -           8         -           8 
                                     -------  -------  ----------  --------  ---------- 
                                      12,343   51,767   2,223,238   406,890   2,694,238 
                                     =======  =======  ==========  ========  ========== 
 
 
 31 December 2018                         Stage     Stage      Stage       POCI        Total 
                                             1        2          3 
                                          EUR000   EUR000     EUR000      EUR000      EUR000 
                                         -------  --------  ----------  ----------  ---------- 
    Gross loans at amortised 
     cost before fair value adjustment 
     on initial recognition                7,148    94,600   2,222,931     526,434   2,851,113 
                                         -------  --------  ----------  ----------  ---------- 
    Fair value adjustment on 
     initial recognition                   (195)   (3,261)    (24,571)   (111,126)   (139,153) 
                                         -------  --------  ----------  ----------  ---------- 
    Gross loans at amortised 
     cost after fair value adjustment 
     on initial recognition                6,953    91,339   2,198,360     415,308   2,711,960 
                                         =======  ========  ==========  ==========  ========== 
 
 
 Gross loans at amortised              Stage    Stage      Stage      POCI       Total 
  cost before fair value adjustment       1        2         3 
  on initial recognition 
 31 December 2018 
 By business line                      EUR000   EUR000    EUR000     EUR000     EUR000 
                                      -------  -------  ----------  --------  ---------- 
    Corporate                             165        -      14,343       741      15,249 
                                      -------  -------  ----------  --------  ---------- 
    SMEs                                2,835        -           6         -       2,841 
                                      -------  -------  ----------  --------  ---------- 
    Retail 
                                      -------  -------  ----------  --------  ---------- 
    - consumer, credit cards 
     and other                              -        -         125         3         128 
                                      -------  -------  ----------  --------  ---------- 
    Restructuring 
                                      -------  -------  ----------  --------  ---------- 
    - corporate                         2,110   85,783     722,631    48,690     859,214 
                                      -------  -------  ----------  --------  ---------- 
    - SMEs                              2,038    8,817     187,831    18,180     216,866 
                                      -------  -------  ----------  --------  ---------- 
    - retail housing                        -        -         231        41         272 
                                      -------  -------  ----------  --------  ---------- 
    - retail other                          -        -       5,575       198       5,773 
                                      -------  -------  ----------  --------  ---------- 
    Recoveries 
                                      -------  -------  ----------  --------  ---------- 
    - corporate                             -        -     967,761   368,310   1,336,071 
                                      -------  -------  ----------  --------  ---------- 
    - SMEs                                  -        -     300,509    73,827     374,336 
                                      -------  -------  ----------  --------  ---------- 
    - retail housing                        -        -         484       151         635 
                                      -------  -------  ----------  --------  ---------- 
    - retail other                          -        -      23,427    16,293      39,720 
                                      -------  -------  ----------  --------  ---------- 
    International banking services          -        -           8         -           8 
                                      -------  -------  ----------  --------  ---------- 
                                        7,148   94,600   2,222,931   526,434   2,851,113 
                                      =======  =======  ==========  ========  ========== 
 

Loans and advances to customers classified as held for sale (continued)

 
 Fair value adjustment on       Stage     Stage     Stage       POCI        Total 
  initial recognition              1        2          3 
 31 December 2018 
 By business line               EUR000   EUR000     EUR000     EUR000      EUR000 
                               -------  --------  ---------  ----------  ---------- 
    Corporate                        -         -      (584)           -       (584) 
                               -------  --------  ---------  ----------  ---------- 
    Retail 
                               -------  --------  ---------  ----------  ---------- 
    - consumer, credit cards 
     and other                       -         -          -         (1)         (1) 
                               -------  --------  ---------  ----------  ---------- 
    Restructuring 
                               -------  --------  ---------  ----------  ---------- 
    - corporate                      -   (2,722)   (13,730)     (7,927)    (24,379) 
                               -------  --------  ---------  ----------  ---------- 
    - SMEs                       (195)     (539)    (1,470)     (2,654)     (4,858) 
                               -------  --------  ---------  ----------  ---------- 
    - retail other                   -         -      (132)        (78)       (210) 
                               -------  --------  ---------  ----------  ---------- 
    Recoveries 
                               -------  --------  ---------  ----------  ---------- 
    - corporate                      -         -    (4,900)    (81,744)    (86,644) 
                               -------  --------  ---------  ----------  ---------- 
    - SMEs                           -         -    (3,473)    (14,518)    (17,991) 
                               -------  --------  ---------  ----------  ---------- 
    - retail housing                 -         -          -       (115)       (115) 
                               -------  --------  ---------  ----------  ---------- 
    - retail other                   -         -      (282)     (4,089)     (4,371) 
                               -------  --------  ---------  ----------  ---------- 
                                 (195)   (3,261)   (24,571)   (111,126)   (139,153) 
                               =======  ========  =========  ==========  ========== 
 
 
 Gross loans at amortised             Stage    Stage      Stage      POCI       Total 
  cost after fair value adjustment       1        2         3 
  on initial recognition 
 31 December 2018 
 By business line                     EUR000   EUR000    EUR000     EUR000     EUR000 
                                     -------  -------  ----------  --------  ---------- 
    Corporate                            165        -      13,759       741      14,665 
                                     -------  -------  ----------  --------  ---------- 
    SMEs                               2,835        -           6         -       2,841 
                                     -------  -------  ----------  --------  ---------- 
    Retail 
                                     -------  -------  ----------  --------  ---------- 
    - consumer, credit cards 
     and other                             -        -         125         2         127 
                                     -------  -------  ----------  --------  ---------- 
    Restructuring 
                                     -------  -------  ----------  --------  ---------- 
    - corporate                        2,110   83,061     708,901    40,763     834,835 
                                     -------  -------  ----------  --------  ---------- 
    - SMEs                             1,843    8,278     186,361    15,526     212,008 
                                     -------  -------  ----------  --------  ---------- 
    - retail housing                       -        -         231        41         272 
                                     -------  -------  ----------  --------  ---------- 
    - retail other                         -        -       5,443       120       5,563 
                                     -------  -------  ----------  --------  ---------- 
    Recoveries 
                                     -------  -------  ----------  --------  ---------- 
    - corporate                            -        -     962,861   286,566   1,249,427 
                                     -------  -------  ----------  --------  ---------- 
    - SMEs                                 -        -     297,036    59,309     356,345 
                                     -------  -------  ----------  --------  ---------- 
    - retail housing                       -        -         484        36         520 
                                     -------  -------  ----------  --------  ---------- 
    - retail other                         -        -      23,145    12,204      35,349 
                                     -------  -------  ----------  --------  ---------- 
    International banking services         -        -           8         -           8 
                                     -------  -------  ----------  --------  ---------- 
                                       6,953   91,339   2,198,360   415,308   2,711,960 
                                     =======  =======  ==========  ========  ========== 
 

Loans and advances to customers classified as held for sale (continued)

The following table presents the credit quality of the Group's loans and advances to customers at amortised cost classified as held for sale by geographical concentration:

 
 31 March 2019     Cyprus     Other countries     Total      Fair value     Gross loans 
                                                             adjustment     at amortised 
                                                             on initial      cost after 
                                                             recognition     fair value 
                                                                             adjustment 
                                                                             on initial 
                                                                            recognition 
 By staging        EUR000         EUR000         EUR000        EUR000         EUR000 
                 ----------  ----------------  ----------  -------------  -------------- 
 Stage 1             12,635                 -      12,635          (292)          12,343 
                 ----------  ----------------  ----------  -------------  -------------- 
 Stage 2             53,058                 -      53,058        (1,291)          51,767 
                 ----------  ----------------  ----------  -------------  -------------- 
 Stage 3          2,185,844            63,452   2,249,296       (26,058)       2,223,238 
                 ----------  ----------------  ----------  -------------  -------------- 
 POCI               516,461                 -     516,461      (109,571)         406,890 
                 ----------  ----------------  ----------  -------------  -------------- 
                  2,767,998            63,452   2,831,450      (137,212)       2,694,238 
                 ==========  ================  ==========  =============  ============== 
 
 
 31 December 2018     Cyprus     Other countries     Total      Fair value     Gross loans 
                                                                adjustment     at amortised 
                                                                on initial      cost after 
                                                                recognition     fair value 
                                                                                adjustment 
                                                                                on initial 
                                                                               recognition 
 By staging           EUR000         EUR000         EUR000        EUR000         EUR000 
                    ----------  ----------------  ----------  -------------  -------------- 
 Stage 1                 7,148                 -       7,148          (195)           6,953 
                    ----------  ----------------  ----------  -------------  -------------- 
 Stage 2                94,600                 -      94,600        (3,261)          91,339 
                    ----------  ----------------  ----------  -------------  -------------- 
 Stage 3             2,161,695            61,236   2,222,931       (24,571)       2,198,360 
                    ----------  ----------------  ----------  -------------  -------------- 
 POCI                  526,434                 -     526,434      (111,126)         415,308 
                    ----------  ----------------  ----------  -------------  -------------- 
                     2,789,877            61,236   2,851,113      (139,153)       2,711,960 
                    ==========  ================  ==========  =============  ============== 
 
   F.6         Credit losses 
   F.6.1      Credit losses to cover credit risk on loans and advances to customers 
 
                                                     Three months ended 
                                                          31 March 
                                                   2019          2018 
                                                             (represented) 
                                                 --------  --------------- 
                                                  EUR000        EUR000 
                                                 --------  --------------- 
 Impairment loss net of reversals on loans and 
  advances to customers                            69,798           72,841 
                                                 --------  --------------- 
 Recoveries of loans and advances to customers 
  previously written off                          (8,302)          (2,615) 
                                                 --------  --------------- 
 Changes in expected cash flows                     (179)          (5,072) 
                                                 --------  --------------- 
 Financial guarantees and commitments             (1,495)          (1,185) 
                                                 --------  --------------- 
                                                   59,822           63,969 
                                                 ========  =============== 
 

F.6.2 Credit losses of loans and advances to customers, including loans and advances to customers held for sale

The movement in ECL of loans and advances, including the loans and advances to customers held for sale and the closing balance analysis by staging, is as follows:

 
 31 March 2019                              Cyprus       Other        Total 
                                                        countries 
                                            EUR000       EUR000      EUR000 
                                          ----------  -----------  ---------- 
 1 January                                 3,315,259      146,746   3,462,005 
                                          ----------  -----------  ---------- 
 Foreign exchange and other adjustments        1,719        3,489       5,208 
                                          ----------  -----------  ---------- 
 Write offs                                (104,071)        2,123   (101,948) 
                                          ----------  -----------  ---------- 
 Interest provided not recognised in 
  the income statement                        41,058        2,243      43,301 
                                          ----------  -----------  ---------- 
 Charge for the period                        68,151        1,647      69,798 
                                          ----------  -----------  ---------- 
 31 March                                  3,322,116      156,248   3,478,364 
                                          ==========  ===========  ========== 
 Stage 1                                      30,087            3      30,090 
                                          ----------  -----------  ---------- 
 Stage 2                                      57,531            -      57,531 
                                          ----------  -----------  ---------- 
 Stage 3                                   2,805,551      156,245   2,961,796 
                                          ----------  -----------  ---------- 
 POCI                                        428,947            -     428,947 
                                          ----------  -----------  ---------- 
 Total                                     3,322,116      156,248   3,478,364 
                                          ==========  ===========  ========== 
 

The credit losses of loans and advances to customers include credit losses relating to loans and advances to customers classified as held for sale. Their balance at 31 March 2019 by staging and geographical area is presented in the table below:

 
                   Cyprus       Other        Total 
                               countries 
 31 March 2019     EUR000       EUR000      EUR000 
                 ----------  -----------  ---------- 
 Stage 1              8,167            -       8,167 
                 ----------  -----------  ---------- 
 Stage 2             26,381            -      26,381 
                 ----------  -----------  ---------- 
 Stage 3          1,306,685       52,531   1,359,216 
                 ----------  -----------  ---------- 
 POCI               192,034            -     192,034 
                 ----------  -----------  ---------- 
 Total            1,533,267       52,531   1,585,798 
                 ==========  ===========  ========== 
 
 
    31 March 2018 (represented)                      Cyprus        Other         Total 
                                                                  countries 
                                                     EUR000        EUR000       EUR000 
                                                  ------------  -----------  ------------ 
    1 January                                        3,205,177      247,673     3,452,850 
                                                  ------------  -----------  ------------ 
    Change in the basis of calculation 
     of gross carrying values (IFRS 9 grossing 
     up adjustment)                                  1,632,322       57,175     1,689,497 
                                                  ------------  -----------  ------------ 
    Impact of adopting IFRS 9 at 1 January 
     2018                                              313,928        5,174       319,102 
                                                  ------------  -----------  ------------ 
    Restated balance at 1 January 2018               5,151,427      310,022     5,461,449 
                                                  ------------  -----------  ------------ 
    Foreign exchange and other adjustments               (161)        (749)         (910) 
                                                  ------------  -----------  ------------ 
    Write offs                                     (1,914,544)     (26,580)   (1,941,124) 
    Interest provided not recognised in 
     the income statement                               52,542        2,607        55,149 
    Charge/(credit) for the period - continuing 
     operations                                         73,536        (695)        72,841 
                                                  ------------  -----------  ------------ 
    Credit for the period - discontinued 
     operations                                              -        (518)         (518) 
                                                  ------------  -----------  ------------ 
    31 March                                         3,362,800      284,087     3,646,887 
                                                  ============  ===========  ============ 
    Stage 1                                             10,026        1,364        11,390 
                                                  ------------  -----------  ------------ 
    Stage 2                                             62,432        4,822        67,254 
                                                  ------------  -----------  ------------ 
    Stage 3                                          2,801,140      274,047     3,075,187 
                                                  ------------  -----------  ------------ 
    POCI                                               489,202        3,854       493,056 
                                                  ------------  -----------  ------------ 
    Total                                            3,362,800      284,087     3,646,887 
                                                  ============  ===========  ============ 
 

The above tables do not include the fair value adjustments on initial recognition of loans acquired from Laiki Bank and ECL on financial guarantees which are part of other liabilities on the balance sheet. There were no loans and advances to customers classified as held for sale as at 31 March 2018.

As from 1 January 2018, to comply with the requirements of IFRS 9, relating to the measurement and presentation of the gross carrying amount and accumulated allowance for impairment as impacted from interest income on impaired loans, the gross carrying amounts of the loans have been increased by an amount of EUR1,689,497 thousand and an equivalent adjustment was effected on the accumulated allowance for impairment. There was no impact on the net carrying amount of the customer loans and advances from this change in the presentation.

During the three months ended 31 March 2019 the total non--contractual write--offs recorded by the Group amounted to EUR56,244 thousand (year 2018: EUR2,264,902 thousand).

Assumptions have been made about the future changes in property values, as well as the timing for the realisation of the collateral, taxes and expenses on the repossession and subsequent sale of the collateral as well as any other applicable haircuts. Indexation has been used to estimate updated market values of properties, while assumptions were made on the basis of a macroeconomic scenario for future changes in property values.

At 31 March 2019 the weighted average haircut (including liquidity haircut and selling expenses) used in the collectively assessed provision calculation for loans and advances to customers other than those classified as held for sale is c.32% under the baseline scenario (31 December 2018: c.32%).

The timing of recovery from real estate collaterals used in the collectively assessed provision calculation for loans and advances to customers other than those classified as held for sale has been estimated to be on average 7 years under the baseline scenario (year ended 31 December 2018: average 7 years).

For the calculation of individually assessed provisions, the timing of recovery of collaterals as well as the haircuts used are based on the specific facts and circumstances of each case.

For Stage 3 customers, the calculation of individually assessed provision is the weighted average of three scenarios; base, adverse and favourable. The base scenario focuses on the following variables, which are based on the specific facts and circumstances of each customer: the operational cash flows, the timing of recovery of collaterals and the haircuts from the realisation of collateral. The base scenario is used to derive additional scenarios for either better or worse cases. Under the adverse scenario operational cash flows are decreased by 50%, applied haircuts on real estate collateral are increased by 50% and the timing of recovery of collaterals is increased by 1 year with reference to the baseline scenario. Under the favourable scenario, applied haircuts are decreased by 5%, with no change in the recovery period with reference to the baseline scenario. Assumptions used in estimating expected future cash flows (including cash flows that may result from the realisation of collateral) reflect current and expected future economic conditions and are generally consistent with those used in the Stage 3 collectively assessed exposures. In the case of loans held for sale the Group has taken into consideration the timing of expected sale and the estimated sale proceeds in determining the ECL. Amounts previously written off which are expected to be recovered through sale are presented in 'Recoveries of loans and advances to customers previously written off'.

For the calculation of expected credit losses three scenarios were used; base, adverse and favourable with 50%, 30% and 20% probability respectively.

Any positive cumulative average future change in forecasted property values was capped to zero for the three months ended 31 March 2019 and the year 2018. This applies to all scenarios.

The above assumptions are also influenced by the ongoing regulatory dialogue BOC PCL maintains with its lead regulator, the ECB, and other regulatory guidance and interpretations issued by various regulatory and industry bodies such as the ECB and the EBA, which provide guidance and expectations as to relevant definitions and the treatment/classification of certain parameters/assumptions used in the estimation of provisions.

Any changes in these assumptions or differences between assumptions made and actual results could result in significant changes in the amount of required credit losses of loans and advances.

   F.7       Rescheduled loans and advances to customers 

Credit quality

 
                      Cyprus     Other countries     Total 
    31 March 2019     EUR000         EUR000         EUR000 
                    ----------  ----------------  ---------- 
    Stage 1            452,244               121     452,365 
                    ----------  ----------------  ---------- 
    Stage 2            369,828                 -     369,828 
                    ----------  ----------------  ---------- 
    Stage 3          1,929,595            53,657   1.983,252 
                    ----------  ----------------  ---------- 
    POCI               255,793                 -     255,793 
                    ----------  ----------------  ---------- 
                     3,007,460            53,778   3,061,238 
                    ==========  ================  ========== 
 
 
                         Cyprus     Other countries     Total 
    31 December 2018     EUR000         EUR000         EUR000 
                       ----------  ----------------  ---------- 
    Stage 1               508,664               120     508,784 
                       ----------  ----------------  ---------- 
    Stage 2               376,794                24     376,818 
                       ----------  ----------------  ---------- 
    Stage 3             2,001,947            48,662   2,050,609 
                       ----------  ----------------  ---------- 
    POCI                  266,263                 -     266,263 
                       ----------  ----------------  ---------- 
                        3,153,668            48,806   3,202,474 
                       ==========  ================  ========== 
 
   F.8         Credit risk disclosures 

According to the EBA standards and European Central Bank's (ECB) Guidance to Banks on Non-Performing loans (which was published in March 2017), Non-Performing Exposures (NPEs) are defined as those exposures that satisfy one of the following conditions:

(i) The debtor is assessed as unlikely to pay its credit obligations in full without the realisation of the collateral, regardless of the existence of any past due amount or of the number of days past due.

(ii) Defaulted or impaired exposures as per the approach provided in the Capital Requirements Regulation (CRR) (Article 178).

   (iii)       Material exposures (as defined below) which are more than 90 days past due. 

(iv) Performing forborne exposures under probation for which additional forbearance measures are extended.

(v) Performing forborne exposures under probation that present more than 30 days past due within the probation period.

Exposures include all on and off balance sheet exposures, except those held for trading, and are categorised as such for their entire amount without taking into account the existence of collateral.

The following materiality criteria are applied:

-- When the problematic exposures of a customer that fulfil the NPE criteria set out above are greater than 20% of the gross carrying amount of all on balance sheet exposures of that customer, then the total customer exposure is classified as non-performing; otherwise only the problematic part of the exposure is classified as non-performing.

   --           Material arrears/excesses are defined as follows: 
   -    Retail exposures: 

- Loans: Arrears amount greater than EUR500 or number of instalments in arrears is greater than one.

   -    Overdrafts: Excess amount is greater than EUR500 or greater than 10% of the approved limit. 

- Exposures other than retail: Total customer arrears/excesses are greater than EUR1,000 or greater than 10% of the total customer funded balances.

NPEs may cease to be considered as non-performing only when all of the following conditions are met:

(i) The extension of forbearance measures does not lead to the recognition of impairment or default.

   (ii)        One year has passed since the forbearance measures were extended. 

(iii) Following the forbearance measures and according to the post-forbearance conditions, there is no past due amount or concerns regarding the full repayment of the exposure.

   (iv)       No unlikely-to-Pay criteria exist for the debtor. 

(v) The debtor has made post-forbearance payments of a not-insignificant amount of capital (different capital thresholds exist according to the facility type).

The tables below present the analysis of loans and advances to customers in accordance with the EBA standards.

 
                         Gross loans and advances to customers              Provision for impairment and fair value 
                                                                               adjustment on initial recognition 
                   Group gross   Of which      Of which exposures         Total      Of which      Of which exposures 
                    customer        NPEs        with forbearance        provision       NPEs        with forbearance 
                      loans                         measures               for                          measures 
                       and                                             impairment 
                   advances(1)                                          and fair 
                                                                          value 
                                                                       adjustment 
                                                                       on initial 
                                                                       recognition 
                  ------------  ----------  ------------------------  ------------  ----------  ------------------------ 
                                                Total      Of which                                 Total      Of which 
                                              exposures     on NPEs                               exposures     on NPEs 
                                                with                                                with 
                                             forbearance                                         forbearance 
                                              measures                                            measures 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 31 March 2019       EUR000       EUR000       EUR000       EUR000       EUR000       EUR000       EUR000       EUR000 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Loans and 
 advances to 
 customers 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 General 
  governments           65,766           1         1,258           -         3,577           -           459           - 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Other financial 
  corporations         135,243      18,263        25,596       2,754        10,669       6,601         2,532         931 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Non-financial 
  corporations       6,442,880   1,822,010     1,607,387     971,908       941,932     860,196       366,969     347,004 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Of which: Small 
  and 
  Medium sized 
  Enterprises(2) 
  (SMEs)             4,744,595   1,389,189     1,025,084     728,542       751,646     685,842       276,920     264,945 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Of which: 
  Commercial 
  real estate(2)     4,493,409   1,177,144     1,073,825     685,261       556,404     493,380       228,679     214,446 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Non-financial 
 corporations 
 by sector 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Construction          915,266     365,314                                 181,845 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Wholesale and 
  retail 
  trade              1,431,479     490,853                                 247,593 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Accommodation 
  and food 
  service 
  activities         1,078,229      85,398                                  58,750 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Real estate 
  activities         1,137,441     345,109                                 172,779 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Manufacturing         478,765     142,390                                  63,898 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Other sectors       1,401,700     392,946                                 217,067 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Households          6,520,749   2,770,813     1,856,894   1,481,686     1,253,931   1,191,698       482,814     473,945 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Of which: 
  Residential 
  mortgage 
  loans(2)           4,968,375   2,085,512     1,495,309   1,173,780       823,351     769,597       342,982     335,416 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Of which: 
  Credit for 
  consumption(2)       879,883     390,512       220,769     189,881       223,514     220,131        77,813      76,540 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
                    13,164,638   4,611,087     3,491,135   2,456,348     2,210,109   2,058,495       852,774     821,880 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Loans and 
  advances to 
  customers 
  classified 
  as held for 
  sale               2,831,450   2,765,693     1,474,481   1,439,200     1,723,010   1,686,830       833,244     814,163 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Total 
  on-balance 
  sheet             15,996,088   7,376,780     4,965,616   3,895,548     3,933,119   3,745,325     1,686,018   1,636,043 
                  ============  ==========  ============  ==========  ============  ==========  ============  ========== 
 

(_________________________________________________________________)

(1) Excluding loans and advances to central banks and credit institutions.

(2) The analysis shown in lines 'non-financial corporations' and 'households' is non-additive across categories as certain customers could be in both categories.

 
                         Gross loans and advances to customers              Provision for impairment and fair value 
                                                                               adjustment on initial recognition 
                   Group gross   Of which      Of which exposures         Total      Of which      Of which exposures 
                    customer        NPEs        with forbearance        provision       NPEs        with forbearance 
                      loans                         measures               for                          measures 
                       and                                             impairment 
                   advances(3)                                          and fair 
                                                                          value 
                                                                       adjustment 
                                                                       on initial 
                                                                       recognition 
                  ------------  ----------  ------------------------  ------------  ----------  ------------------------ 
                                                Total      Of which                                 Total      Of which 
                                              exposures     on NPEs                               exposures     on NPEs 
                                                with                                                with 
 31 December                                 forbearance                                         forbearance 
 2018                                         measures                                            measures 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
                     EUR000       EUR000       EUR000       EUR000       EUR000       EUR000       EUR000       EUR000 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Loans and 
 advances to 
 customers 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 General 
  governments           70,638           3         1,595           -         3,681           -           468           - 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Other financial 
  corporations         167,910      21,338        28,028       5,621        13,378       8,471         3,374       2,076 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Non-financial 
  corporations       6,331,381   1,941,479     1,682,997   1,042,164       947,857     864,983       367,235     347,924 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Of which: Small 
  and 
  Medium sized 
  Enterprises(4) 
  (SMEs)             4,573,824   1,488,289     1,108,153     793,579       759,484     692,343       280,675     266,736 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Of which: 
  Commercial 
  real estate(4)     4,473,159   1,284,145     1,124,078     742,839       569,351     501,842       231,694     216,486 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Non-financial 
 corporations 
 by sector 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Construction          972,059     382,697                                 184,282 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Wholesale and 
  retail 
  trade              1,431,706     522,151                                 254,823 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Accommodation 
  and food 
  service 
  activities         1,005,691      96,702                                  58,563 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Real estate 
  activities         1,140,596     406,226                                 174,269 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Manufacturing         428,828     134,950                                  74,884 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Other sectors       1,352,501     398,753                                 201,036 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Households          6,588,202   2,805,496     1,924,928   1,486,583     1,271,429   1,208,624       481,701     471,184 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Of which: 
  Residential 
  mortgage 
  loans(4)           5,022,617   2,112,152     1,552,445   1,180,705       828,205     774,656       336,651     327,956 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Of which: 
  Credit for 
  consumption(4)       891,964     397,747       234,572     195,422       225,505     221,996        79,417      77,930 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
                    13,158,131   4,768,316     3,637,548   2,534,368     2,236,345   2,082,078       852,778     821,184 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Loans and 
  advances to 
  customers 
  classified 
  as held for 
  sale               2,851,113   2,749,301     1,492,083   1,437,851     1,697,005   1,646,091       825,977     797,692 
                  ------------  ----------  ------------  ----------  ------------  ----------  ------------  ---------- 
 Total 
  on-balance 
  sheet             16,009,244   7,517,617     5,129,631   3,972,219     3,933,350   3,728,169     1,678,755   1,618,876 
                  ============  ==========  ============  ==========  ============  ==========  ============  ========== 
 

_________________________________

(3) Excluding loans and advances to central banks and credit institutions.

(4) The analysis shown in lines 'non-financial corporations' and 'households' is non-additive across categories as certain customers could be in both categories.

   F.9         Pending litigation, claims regulatory and other matters 

The Group in the ordinary course of business is subject to enquiries and examinations, requests for information, audits, investigations and legal and other proceedings by regulators, governmental and other public bodies, actual and threatened, relating to the suitability and adequacy of advice given to clients or the absence of advice, lending and pricing practices, selling and disclosure requirements, record keeping, filings and a variety of other matters. In addition, as a result of the deterioration of the Cypriot economy and banking sector in 2012 and the subsequent Restructuring of BOC PCL in 2013 as a result of the Bail-in Decrees, BOC PCL is subject to a large number of proceedings and investigations that either precede, or result from the events that occurred during the period of the Bail-in Decrees. Most ongoing investigations and proceedings of significance relate to matters arising during the period prior to the issue of the Bail-in Decrees. Provisions have been recognised for those cases where the Group is able to estimate probable losses. Where an individual provision is material, the fact that a provision has been made is stated. Any provision recognised does not constitute an admission of wrongdoing or legal liability. While the outcome of these matters is inherently uncertain, management believes that, based on the information available to it, appropriate provisions have been made in respect of legal proceedings and regulatory matters.

   F.10       Liquidity regulation 

The Group has to comply with provisions on the Liquidity Coverage Ratio (LCR) under CRD IV/CRR (as supplemented by the Commission Delegated Regulation (EU) No 2015/61 which prescribes the criteria for liquid assets and methods of calculation as from 1 October 2015 and the Commission Implementing Regulation (EU) No 2016/322 which prescribes supervisory reporting requirements and applied from 10 September 2016). It also monitors its position against the Net Stable Funding Ratio (NSFR) as proposed under Basel III. The LCR is designed to promote short-term resilience of a Group's liquidity risk profile by ensuring that it has sufficient high quality liquid resources to survive an acute stress scenario lasting for 30 days. The NSFR has been developed to promote a sustainable maturity structure of assets and liabilities.

In October 2014, the Basel Committee on Banking Supervision proposed the methodology for calculating the NSFR. It is noted that the NSFR did not become effective on 1 January 2018 as opposed to what was expected. It will become a regulatory indicator when Capital Requirements Regulation 2 (CRR2) is enforced with the limit set at 100%.

As at 31 March 2019 the Group was in compliance with all regulatory liquidity requirements. As at 31 March 2019 the LCR stood at 216% for the Group (compared to 231% at 31 December 2018) and was in compliance with the minimum regulatory requirement of 100% applicable as from 1 January 2018. As at 31 March 2019 the Group's NSFR, on the basis of the Basel standards, was 117% (compared to 119% at 31 December 2018).

   F.11       Liquidity reserves 

The below table sets out the Group's liquidity reserves:

 
 Composition of the                 31 March 2019                         31 December 2018 
  liquidity reserves 
                          Internal      Liquidity reserves       Internal      Liquidity reserves 
                          liquidity     as per LCR Delegated     liquidity     as per LCR Delegated 
                          reserves            Reg (EU)           reserves            Reg (EU) 
                                        2015/61 LCR eligible                   2015/61 LCR eligible 
                        -----------  ------------------------  -----------  ------------------------ 
                                        Level 1       Level                     Level      Level 2A 
                                                        2A                        1 
                        -----------  -------------  ---------  -----------  ------------  ---------- 
                           EUR000        EUR000       EUR000      EUR000       EUR000       EUR000 
                        -----------  -------------  ---------  -----------  ------------  ---------- 
 Cash and balances 
  with central banks      3,751,861      3,751,861          -    4,447,511     4,447,511           - 
                        -----------  -------------  ---------  -----------  ------------  ---------- 
 Nostro and overnight 
  placements with 
  banks                     240,006                         -      281,383             -           - 
                        -----------  -------------  ---------  -----------  ------------  ---------- 
 Liquid investments       1,084,893      1,070,720    130,609      881,091       929,380      93,165 
                        -----------  -------------  ---------  -----------  ------------  ---------- 
 Available ECB Buffer       271,810              -          -      108,374             -           - 
                        -----------  -------------  ---------  -----------  ------------  ---------- 
 Total                    5,348,570      4,822,581    130,609    5,718,359     5,376,891      93,165 
                        ===========  =============  =========  ===========  ============  ========== 
 

LCR Liquidity Reserves are as per LCR Delegated Regulation (EU) 2015/61 definition of Liquid Assets. As per the LCR definition the unencumbered High Quality Liquid Assets (HQLA) form the Liquidity reserves. Level 1 assets, other than covered bonds (which have a 7% haircut) do not carry a haircut when calculating the LCR, while Level 2A assets have a 15% haircut. Internal Liquidity Reserves are as per the definition of the Bank's Liquidity Policy.

Internal Liquidity Reserves include the nostro and placements with banks with remaining maturity up to 3 months. Liquid investments include the unencumbered bonds which are HQLA as per the LCR definition and/or ECB Eligible bonds. Such assets are shown at market value net of haircut (which is calculated based on the methodology of determining ECB haircuts). Finally, the ECB buffer (this is the unutilised credit line with the ECB) is included.

   F.12       Capital management 

The primary objective of the Group's capital management is to ensure compliance with the relevant regulatory capital requirements and to maintain strong credit ratings and healthy capital adequacy ratios in order to support its business and maximise shareholders' value.

With the exception of certain specified provisions, the CRR and Capital Requirements Directive IV (CRD IV) came into effect on 1 January 2014. The CRR and CRD IV transposed the new capital, liquidity and leverage standards of Basel III into the European Union's legal framework. CRR establishes the prudential requirements for capital, liquidity and leverage for credit institutions and investment firms. It is directly applicable in all EU member states. CRD IV governs access to deposit-taking activities and internal governance arrangements including remuneration, board composition and transparency. Unlike the CRR, member states were required to transpose the CRD IV into national laws and it allowed national regulators to impose additional capital buffer requirements. CRR introduced significant changes in the prudential regulatory regime applicable to banks including amended minimum capital adequacy ratios, changes to the definition of capital and the calculation of risk weighted assets and the introduction of new measures relating to leverage, liquidity and funding. CRR permits a transitional period for certain of the enhanced capital requirements and certain other measures, which are largely fully effective in 2019. In addition, the Regulation (EU) 2016/445 of the ECB on the exercise of options and discretions available in Union law (ECB/2016/4) provides certain transitional arrangements which supersede the national discretions unless they are stricter than the EU Regulation 2016/445.

The CET1 ratio of the Group at 31 March 2019 stands at 13.4% and the total capital ratio at 16.2% on a transitional basis.

The minimum Pillar I total capital requirement is 8.0% and may be met, in addition to the 4.5% CET1 requirement, with up to 1.5% by Additional Tier 1 capital and with up to 2.0% by Tier 2 capital.

The Group is also subject to additional capital requirements for risks which are not covered by the Pillar I capital requirements (Pillar II add-ons).

Following the annual Supervisory Review and Evaluation Process (SREP) performed by the ECB in 2018 and based on the final 2018 SREP decision received on 27 March 2019, the Group's minimum phased-in CET1 capital ratio and Total capital ratio remain unchanged when ignoring the phasing-in of the Capital Conservation Buffer (CCB) and the Other Systemically Important Institution Buffer. The Group's phased-in CET1 capital ratio requirement will be 10.5%, comprising of a 4.5% Pillar I requirement, a 3.0% Pillar II requirement, the CCB of 2.5% and the Other Systemically Important Institution Buffer of 0.5%. The Group's Total capital ratio requirement will be 14.0%, comprising of a 8.0% Pillar I requirement, a 3.0% Pillar II requirement, the Capital Conservation Buffer of 2.5% and the Other Systemically Important Institution Buffer of 0.5%. The final 2018 SREP decision applies from 1 April 2019.

The Group's minimum phased-in CET1 capital ratio for 2018 was 9.375%, comprising of a 4.50% Pillar I requirement, a 3.00% Pillar II requirement and the CCB of 1.875%. The ECB had also provided non-public guidance for an additional Pillar II CET1 buffer.

The overall Total Capital Ratio Requirement for 2018 was 12.875% comprising of 8.00% Pillar I requirement (of which up to 1.50% can be in the form of Additional Tier 1 capital and up to 2.00% in the form of Tier 2 capital), a 3.00% Pillar II requirement (in the form of CET1) and the CCB of 1.875% applicable as from 1 January 2018.

The above minimum ratios apply for both, BOC PCL and the Group. BOC PCL is 100% subsidiary of the Company and its principal activities are the provision of banking, financial services and management and disposal of property predominately acquired in exchange of debt.

The capital position of the Group and BOC PCL at 31 March 2019 exceeds both their Pillar I and their Pillar II add-on capital requirements. However, the Pillar II add-on capital requirements are a point-in-time assessment and therefore are subject to change over time.

Based on the provisions of the Macroprudential Oversight of Institutions Law of 2015 which came into force on 1 January 2016, the CBC is the designated Authority responsible for setting the macroprudential buffers that derive from the CRD IV.

In accordance with the provisions of the above law, the CBC sets, on a quarterly basis, the Countercyclical Capital buffer (CCyB) level in accordance with the methodology described in this law. The CCyB is effective as from 1 January 2016 and is determined for all the countries in the European Economic Area (EEA) by their local competent authorities ahead of the beginning of each quarter. The CBC has set the level of the CCyB for Cyprus at 0% for the six months up to June 2019 and year of 2018.

In accordance with the provisions of this law, the CBC is also the responsible authority for the designation of banks that are Other Systemically Important Institutions (O-SIIs) and for the setting of the O-SII buffer requirement for these systemically important banks. The Group has been designated as an O-SII and the CBC set the O-SII buffer for the Group at 2.0%. This buffer will be phased-in gradually, starting from 1 January 2019 at 0.5% and increasing by 0.5% every year thereafter, until being fully implemented (2.0%) on 1 January 2022.

The Capital Conservation Buffer (CCB) is gradually phased-in at 0.625% in 2016, 1.25% in 2017, 1.875% in 2018 and has been fully implemented on 1 January 2019 at 2.5%.

The Bank Recovery and Resolution Directive (BRRD) requires that from January 2016 EU member states shall apply the BRRD's provisions requiring EU credit institutions and certain investment firms to maintain a minimum requirement for own funds and eligible liabilities (MREL), subject to the provisions of the Commission Delegated Regulation (EU) 2016/1450. Although the precise calibration and ultimate designation of the Group's MREL has not yet been finalised, BOC PCL is monitoring developments in this area very closely.

The insurance subsidiaries of the Group comply with the requirements of the Superintendent of Insurance including the minimum solvency ratio. The regulated investment firms of the Group comply with the regulatory capital requirements of the CySEC laws and regulations.

   F.12.1    Capital position 

The capital position of the Group and BOC PCL under CRD IV/CRR basis (after applying the transitional arrangements) is presented below.

 
 Regulatory capital                        Group                     BOC PCL 
                                   31 March    31 December    31 March    31 December 
                                     2019          2018         2019          2018 
                                 -----------  ------------  -----------  ------------ 
                                    EUR000       EUR000        EUR000       EUR000 
                                 -----------  ------------  -----------  ------------ 
 Transitional Common Equity 
  Tier 1                           2,058,181     1,864,000    2,070,417     1,861,098 
  (CET1)(5,6) 
                                 -----------  ------------  -----------  ------------ 
 Transitional Additional 
  Tier 1 capital (AT1)               220,000       220,000      220,000       220,000 
                                 -----------  ------------  -----------  ------------ 
 Tier 2 capital (T2)                 213,078       212,000      250,000       250,000 
                                 -----------  ------------  -----------  ------------ 
 Transitional total regulatory 
  capital(6)                       2,491,259     2,296,000    2,540,417     2,331,098 
                                 ===========  ============  ===========  ============ 
 Risk weighted assets - 
  credit risk(7)                  13,852,667    13,832,589   13,739,909    13,820,385 
                                 -----------  ------------  -----------  ------------ 
 Risk weighted assets -                    -         2,182            -             - 
  market risk 
                                 -----------  ------------  -----------  ------------ 
 Risk weighted assets - 
  operational risk                 1,538,588     1,538,588    1,411,788     1,411,788 
                                 -----------  ------------  -----------  ------------ 
 Total risk weighted assets       15,391,255    15,373,359   15,151,697    15,232,173 
                                 ===========  ============  ===========  ============ 
 
                                      %                 %        %                 % 
                                 -----------  ------------  -----------  ------------ 
 Transitional Common Equity 
  Tier 1 ratio                          13.4          12.1         13.7          12.2 
                                 -----------  ------------  -----------  ------------ 
 Transitional total capital 
  ratio                                 16.2          14.9         16.8          15.3 
                                 -----------  ------------  -----------  ------------ 
 
 
 IFRS 9 and Deferred Tax               Group                   BOC PCL 
  Asset fully loaded 
                               31 March   31 December   31 March   31 December 
                                 2019         2018        2019         2018 
                              ---------  ------------  ---------  ------------ 
                                EUR000      EUR000       EUR000      EUR000 
                              ---------  ------------  ---------  ------------ 
 Common Equity Tier 1 ratio 
  (%)                              11.9          10.1       12.2          10.2 
                              ---------  ------------  ---------  ------------ 
 Total capital ratio (%)           14.9          13.2       15.3          13.4 
                              ---------  ------------  ---------  ------------ 
 

_______________________________

(5) CET1 includes regulatory deductions, primarily comprising intangible assets amounting to EUR42,879 thousand as at 31 March 2019 (31 December 2018: EUR43,364 thousand). As at 31 December 2018 CET1 included regulatory deductions comprising deferred tax assets amounting to EUR163,082 thousand.

(6) Following the Regulation (EU) 2016/445 of the ECB of 14 March 2016 on the exercise of options and discretions available in Union law (ECB/2016/4), the deferred tax asset was phasing-in for 5 years, with effect as from the reporting of 31 December 2016, and fully phased-in on 1 January 2019.

(7) Includes Credit Valuation Adjustments (CVA).

During the period ended 31 March 2019, the CET1 was negatively affected by the phased-in of transitional adjustments, mainly the IFRS 9, and it was positively affected by the profit for the period of EUR86,955 thousand (unaudited/un-reviewed profit for 31 March 2019) primarily driven by the tax legislation amendments relating to the conversion of deferred tax assets into deferred tax credits.

On 1 March 2019 the Cyprus Parliament adopted legislative amendments allowing for the conversion of deferred tax assets into deferred tax credits for regulatory purposes, under the CRR. For more details refer to Note 56.1 of the Consolidated Financial Statements for the year ended 31 December 2018.

The Group has elected to apply the EU transitional arrangements for regulatory capital purposes (EU Regulation 2017/2395) where the impact on the impairment amount from the initial application of IFRS 9 on the capital ratios will be phased-in gradually. The amount that will be added each year will decrease based on a weighting factor until the impact of IFRS 9 is fully absorbed at the end of the five years.

   F.12.2    Overview of RWA 
 
                                                     RWAs             Minimum capital 
                                                                        requirements 
                                            31 March    31 December      31 March 
                                              2019          2018            2019 
-----    -------------------------------  -----------                ---------------- 
                                             EUR000       EUR000          EUR000 
     -----------------------------------  -----------  ------------  ---------------- 
 1    Credit risk (excluding CCR)          13,523,159    13,237,594         1,081,853 
     -----------------------------------  -----------  ------------  ---------------- 
      Of which the Standardised 
 2     Approach                            13,523,159    13,237,594         1,081,853 
     -----------------------------------  -----------  ------------  ---------------- 
 6    CCR                                      19,765        22,859             1,581 
     -----------------------------------  -----------  ------------  ---------------- 
 7    Of which mark to market                  12,615        13,996             1,009 
     -----------------------------------  -----------  ------------  ---------------- 
 11   Of which risk exposure amount                 -             -                 - 
       for contributions to the 
       default fund of a CCP 
     -----------------------------------  -----------  ------------  ---------------- 
 12   Of which CVA                              7,150         8,863               572 
     -----------------------------------  -----------  ------------  ---------------- 
 13   Settlement risk                               -             -                 - 
     -----------------------------------  -----------  ------------  ---------------- 
 19   Market risk                                   -         2,182                 - 
     -----------------------------------  -----------  ------------  ---------------- 
      Of which the Standardised 
 20    Approach                                     -         2,182                 - 
     -----------------------------------  -----------  ------------  ---------------- 
 22   Large exposures                               -             -                 - 
     -----------------------------------  -----------  ------------  ---------------- 
 23   Operational risk                      1,538,588     1,538,588           123,087 
     -----------------------------------  -----------  ------------  ---------------- 
 25   Of which Standardised Approach        1,538,588     1,538,588           123,087 
     -----------------------------------  -----------  ------------  ---------------- 
      Amounts below the thresholds 
       for deduction (subject to 
 27    250% risk weight)                      309,743       572,136            24,779 
     -----------------------------------  -----------  ------------  ---------------- 
 29   Total                                15,391,255    15,373,359         1,231,300 
     -----------------------------------  ===========  ============  ================ 
 
 

On 1 March 2019 the Cyprus Parliament adopted legislative amendments allowing for the conversion of deferred tax assets into deferred tax credits for regulatory capital purposes, under the CRR. The law amendment decreased the amounts included in line 27 'Amounts below the thresholds for deduction (subject to 250% risk weight)' by EUR333 million and increased the amounts included in line 1 'Credit risk (excluding CCR)' by EUR379 million. Conversely, the law amendment created additional Financial Sector Entities (FSE) RWA included in line 27 of EUR71 million. The increase in the Credit Risk RWA in line 1 driven by the law amendment was partially offset by a change in the IFRS9 Transitional Ratio allowing for increased provision amounts to be recognised in the RWA calculation and a further decrease in the customer advances exposure values from repayments, debt-for-asset swaps and increased value adjustments. The decrease in Counterparty Credit Risk (CCR) RWA observed in line 6 is the result of decreased derivative transactions exposure values.

Due to the small trading book, Article 94 of the CRR was applied allowing the RWA for trading book positions to be calculated in accordance with Article 92 paragraph 3(a) of the CRR and included in line 1 'Credit risk (excluding CCR)'. The size of the trading book business will be monitored on a quarterly basis in line with the specified thresholds described in Article 94 of the CRR.

There were no large exposures for institutions that exceeded the relevant limits.

   F.12.3    Standardised approach - Credit risk exposure and Credit Risk Mitigation (CRM) effects 

The table below illustrates the effect of all CRM techniques applied in accordance with the CRR under the financial collateral comprehensive method.

 
                                      31 March 2019             31 December 2018 
                                  RWAs and RWA density        RWAs and RWA density 
                               --------------------------  ------------------------- 
 Exposure classes                  RWAs       RWA density      RWAs      RWA density 
                               ------------  ------------  -----------  ------------ 
                                  EUR000           %          EUR000          % 
                               ------------  ------------  -----------  ------------ 
 Central governments 
  or central banks                  380,392          7.4%      333,243          6.1% 
                               ------------  ------------  -----------  ------------ 
 Regional government 
  or local authorities                1,518          1.7%          701          1.2% 
                               ------------  ------------  -----------  ------------ 
 Public sector entities                   8          0.0%            7          0.0% 
                               ------------  ------------  -----------  ------------ 
 Multilateral development 
  banks                                   -          0.0%            -          0.0% 
                               ------------  ------------  -----------  ------------ 
 International organisations              -          0.0%            -          0.0% 
                               ------------  ------------  -----------  ------------ 
 Institutions                       174,016         28.1%      177,904         29.8% 
                               ------------  ------------  -----------  ------------ 
 Corporates                       3,138,478         99.0%    3,016,593         98.8% 
                               ------------  ------------  -----------  ------------ 
 Retail                           1,038,745         71.1%      987,312         71.1% 
                               ------------  ------------  -----------  ------------ 
 Secured by mortgages 
  on immovable property           1,055,638         37.5%    1,077,148         37.4% 
                               ------------  ------------  -----------  ------------ 
 Exposures in default             3,474,345        109.8%    3,695,591        110.8% 
                               ------------  ------------  -----------  ------------ 
 Higher-risk categories           1,956,372        150.0%    2,032,341        150.0% 
                               ------------  ------------  -----------  ------------ 
 Covered bonds                       16,957         10.0%       14,153         10.0% 
                               ------------  ------------  -----------  ------------ 
 Collective investment 
  undertakings (CIUs)                   248         51.3%          172        100.0% 
                               ------------  ------------  -----------  ------------ 
 Equity                             325,136        233.4%      254,220        229.9% 
                               ------------  ------------  -----------  ------------ 
 Other items                      2,271,049         93.5%    2,220,345         92.4% 
                               ------------  ------------  -----------  ------------ 
 Total                           13,832,902         66.6%   13,809,730         65.6% 
                               ============  ============  ===========  ============ 
 

On 1 March 2019 the Cyprus Parliament adopted legislative amendments allowing for the conversion of deferred tax assets into deferred tax credits for regulatory capital purposes, under the CRR. The law amendment increased the RWA density in exposure classes 'Central governments or central banks' which include the deferred tax asset amounts converted to deferred tax credits carrying a Risk Weight of 100% and 'Equity' which include the FSE amounts carrying a Risk Weight of 250%. The law amendment and the increased exposure values from Balance Sheet line 'Other assets' that take a 100% Risk Weight included in exposure class 'Other items' resulted in the overall increased RWA density. The increase in the overall RWA density was partially offset by the improvement in the RWA density of exposure class 'Exposures in default' from the change in the IFRS9 transitional ratio. The change in the IFRS9 transitional ratio allows increased provisions to be recognised in the RWA calculation hence more unsecured defaulted exposures are eligible for the 100% Risk Weight compared to a 150% Risk Weight. The RWA density of exposure class 'Institutions' has decreased due to the shift of the portfolio to lower Risk Weights from greater concentration of exposures to Institutions with higher grade external ratings.

The significant decrease in the RWA density of 'Collective investment undertakings (CIUs)' results from new investments in CIUs with a good quality external rating.

The RWA density of all other exposure classes remained stable.

   F.13       Leverage ratio 

According to CRR Article 429, the leverage ratio, expressed as a percentage, is calculated as the capital measure divided by the total exposure measure of the Group.

The leverage ratio of the Group is presented below:

 
                              31 March    31 December 
                                2019          2018 
 Transitional basis            EUR000       EUR000 
                            -----------  ------------ 
 Capital measure (Tier 1)     2,191,225     2,084,000 
                            ===========  ============ 
 Total exposure measure      21,732,683    22,052,298 
                            ===========  ============ 
 Leverage ratio (%)              10.08%         9.45% 
                            ===========  ============ 
 
 IFRS 9 fully loaded 
                            -----------  ------------ 
 Capital measure (Tier 1)     1,928,769     1,745,473 
                            ===========  ============ 
 Total exposure measure      21,516,543    21,893,785 
                            ===========  ============ 
 Leverage ratio (%)               8.96%         7.97% 
                            ===========  ============ 
 

The decrease in the 'Total exposure measure' follows the movements in the Group's balance sheet assets. The decrease is offset by the law amendment adopted on 1 March 2019 by the Cyprus Parliament allowing for the conversion of deferred tax assets into deferred tax credits for regulatory capital purposes resulting in lower 'Asset amounts deducted from Tier 1 capital'.

The law amendments on Income Tax Law improved the regulatory capital treatment of the DTA under CRR and increased CET1 compared to 31 December 2018 transitional ratios, by c.170 bps (unaudited). This improvement includes the impact from the reversal of impairment of the related DTA of EUR109 million recognised in previous year, which was reversed in the Interim Consolidated Income Statement for the three months ended 31 March 2019.

The leverage ratio including EUR86,955 thousand profit for the period ended 31 March 2019 (unaudited/un-reviewed) is calculated at 9.37% on a transitional basis and 10.48% on IFRS 9 fully loaded basis.

F.14 Internal Capital Adequacy Assessment Process (ICAAP), Internal Liquidity Assessment Process (ILAAP), Pillar II and SREP

The Group prepares the ICAAP and ILAAP reports annually. Both reports for 2018 were approved by the Board of Directors and submitted to the ECB on 25 April 2019.

The Group also undertakes a quarterly review of its ICAAP results (as at the end of June and as at the end of September) considering the latest actual and forecasted information. During the quarterly review, the Group's risk profile and risk management policies and processes are reviewed and any changes since the annual ICAAP exercise are taken into consideration. The ICAAP process demonstrates that the Group has sufficient capital under both the base case and stress scenarios under the Normative internal perspective. Under the Economic internal perspective there are shortfalls in the adverse scenario, which however can be largely neutralised by the available mitigants.

The Group also undertakes a quarterly review for the ILAAP through quarterly stress tests submitted to the Assets and Liabilities Committee (ALCO) and Board Risk Committee. During the quarterly review, the liquidity risk drivers are assessed and, if needed, the stress test assumptions are amended accordingly. The quarterly review identifies whether the Group has an adequate liquidity buffer to cover the stress outflows. The Group's ILAAP analysis demonstrates that the volume and capacity of liquidity resources available to the Group are adequate.

The ECB, as part of its supervisory role, has been conducting the SREP and onsite inspections on the Group. SREP is a holistic assessment of, amongst other things, the Group's business model, internal governance and institution-wide control arrangements, risks to capital and adequacy of capital to cover these risks and risks to liquidity and adequacy of liquidity resources to cover these risks. The objective of the SREP is for the ECB to form an up-to-date supervisory view of the Group's risks and viability and to form the basis for supervisory measures and dialogue with the Group. Additional capital and other requirements could be imposed on the Group as a result of these supervisory processes, including a revision of the level of Pillar II add-ons as the Pillar II add-ons capital requirements are a point-in-time assessment and therefore subject to change over time.

G. Definitions & Explanations

 
 Accelerated            Following the Regulation (EU) 2016/445 of the ECB 
  phase-in period        of 14 March 2016 on the exercise of options and discretions, 
                         the DTA was phasing-in by 60% for 2017, 80% for 2018 
                         and 100% for 2019 (fully phased-in). 
 
 Accumulated            Comprise (i) provisions for impairment of customer 
  provisions             loans and advances, (ii) the fair value adjustment 
                         on initial recognition of loans acquired from Laiki 
                         Bank and on loans classified at FVPL, and (iii) provisions 
                         for off-balance sheet exposures disclosed on the balance 
                         sheet within other liabilities. 
 
 Advisory and           Comprise mainly: fees of external advisors in relation 
  other restructuring    to: (i) disposal of operations and non-core assets, 
  costs                  and (ii) customer loan restructuring activities 
 
 AT1                    AT1 (Additional Tier 1) is defined in accordance with 
                         Articles 51 and 52 of the Capital Requirements Regulation 
                         (EU) No 575/2013. 
 
 CET1 capital           CET1 capital ratio (transitional basis) is defined 
  ratio (transitional    in accordance with the Capital Requirements Regulation 
  basis)                 (EU) No 575/2013. 
 
 CET1 fully loaded      The CET1 fully loaded (FL) ratio is defined in accordance 
  (FL)                   with the Capital Requirements Regulation (EU) No 575/2013. 
 
 Contribution           Relates to the contribution made to the Single Resolution 
  to SRF                 Fund. 
 
 Cost to Income         Cost-to-income ratio comprises total expenses (as 
  ratio                  defined) divided by total income (as defined). 
 
 Data from the          The latest data was published on 9 May 2019. 
  Statistical 
  Service of the 
  Republic of 
  Cyprus, Cyprus 
  Statistical 
  Service 
 
 ECB                    European Central Bank 
 
 ELA                    Emergency Liquidity Assistance 
 
 Gross loans            Gross loans are reported before the fair value adjustment 
                         on initial recognition relating to loans acquired 
                         from Laiki Bank (calculated as the difference between 
                         the outstanding contractual amount and the fair value 
                         of loans acquired) amounting to EUR445 mn at 31 March 
                         2019 (compared to EUR462 mn at 31 December 2018, EUR480 
                         mn at 30 September 2018, EUR514 mn at 30 June 2018 
                         and to EUR566 mn at 31 March 2018). 
 
                         Additionally, gross loans (i) include loans and advances 
                         to customers measured at fair value through profit 
                         and loss of EUR454 mn and (ii) are reported after 
                         the reclassification between gross loans and expected 
                         credit losses on loans and advances to customers classified 
                         as a disposal group held for sale of EUR104 mn. 
 
 Group                  The Group consists f Bank of Cyprus Holdings Public 
                         Limited Company, "BOC Holdings" or the "Company", 
                         its subsidiary Bank of Cyprus Public Company Limited, 
                         the "Bank" and the Bank's subsidiaries. 
 
 Leverage ratio         The leverage ratio is the ratio of tangible total 
                         equity (including Other equity instruments) to total 
                         assets for the relevant period. 
 
 
 
 
 Market Shares        Both deposit and loan market shares are based on data 
                       from the Central Bank of Cyprus. 
 
                       The Bank is the single largest credit provider in 
                       Cyprus with a market share of 46.7% at 31 March 2019, 
                       compared to 45.4% at 31 December 2018 and as at 30 
                       September 2018 and compared to 38.6% at 30 June 2018 
                       and 37.4% at 31 March 2018. 
 
                       The market share on loans was affected during the 
                       quarter ended 31 March 2019 following a decrease in 
                       total loans in the banking sector of EUR1 bn, mainly 
                       attributed to reclassification, revaluation, exchange 
                       rate and other adjustments (CBC). 
 
                       The market share on loans was affected as at 30 September 
                       2018 following a decrease in total loans in the banking 
                       sector, mainly attributed to EUR6 bn non-performing 
                       loans of Cyprus Cooperative Bank (CyCB) which remained 
                       to SEDIPES as a result of the agreement between CyCB 
                       and Hellenic Bank. 
 
                       The market share on loans was affected as at 30 June 
                       2018 following a decrease in total loans in the banking 
                       sector of EUR2.1 bn, due to loan reclassifications, 
                       revaluations, exchange rate or other adjustments (CBC). 
 
 Net fee and          Net fee and commission income over total income is 
  commission income    the net fee and commission income divided by the total 
  over total income    income (as defined). 
 
 Net Interest         Net interest margin is calculated as the net interest 
  Margin               income (annualised) divided by the average interest 
                       earning assets. Interest earning assets include: cash 
                       and balances with central banks, plus loans and advances 
                       to banks, plus net customer loans and advances, plus 
                       investments (excluding equities and mutual funds). 
 
 Net loans and        Loans and advances net of accumulated provisions (as 
  advances             defined). 
 
 Net loan to          Net loan to deposits ratio is calculated as the net 
  deposit ratio        loans and advances to customers divided by customer 
                       deposits, including net loans and deposits held for 
                       sale, where applicable. 
 
 Net Stable Funding   The NSFR is calculated as the amount of "available 
  Ratio (NSFR)         stable funding" (ASF) relative to the amount of "required 
                       stable funding" (RSF), on the basis of Basel III standards. 
                       Its calculation is a SREP requirement. The European 
                       Banking Authority (EBA) is working on finalising the 
                       NSFR and enforcing it as a regulatory ratio under 
                       CRR2. 
 
 New lending          New lending includes the average YTD change (if positive) 
                       for overdraft facilities 
 
 Non-interest         Non-interest income comprises Net fee and commission 
  income               income, Net foreign exchange gains and net gains on 
                       other financial instruments and loss on disposal/dissolution 
                       of subsidiaries, Insurance income net of claims and 
                       commissions, Net gains/(losses) from revaluation and 
                       disposal of investment properties and on disposal 
                       of stock of properties, and Other income. 
 
 Non-performing       According to the EBA reporting standards on forbearance 
  exposures (NPEs)     and non-performing exposures (NPEs), published in 
                       2014, ECB's Guidance to Banks on Non-Performing Loans 
                       published in March 2017 and EBA Guidelines on management 
                       of non-performing and forborne exposures published 
                       in October 2018 and applicable from June 2019, a loan 
                       is considered an NPE if: (i) the debtor is assessed 
                       as unlikely to pay its credit obligations in full 
                       without the realisation of the collateral, regardless 
                       of the existence of any past due amount or of the 
                       number of days past due, or (ii) the exposures are 
                       impaired i.e. in cases where there is a specific provision, 
                       or (iii) there are material exposures which are more 
                       than 90 days past due, or (iv) there are performing 
                       forborne exposures under probation for which additional 
                       forbearance measures are extended, or (v) there are 
                       performing forborne exposures under probation that 
                       present more than 30 days past due within the probation 
                       period. The NPEs are reported before the deduction 
                       of accumulated provisions (as defined). 
 
 Non-recurring        Non-recurring items as presented in the 'Unaudited 
  items                Consolidated Income Statement - Underlying basis' 
                       relate to: (i) advisory and other restructuring costs, 
                       (ii) discontinued operations (UK sale), (iii) loss 
                       relating to NPE sale (Helix) and (iv) impairment of 
                       DTA and tax receivables. 
 
 
 NPE ratio               NPEs ratio is calculated as the NPEs as per EBA (as 
                          defined) divided by gross loans (as defined). 
 
 Operating profit        Comprises profit before total provisions and impairments 
                          (as defined), share of profit from associates, tax, 
                          (profit)/loss attributable to non-controlling interests 
                          and non-recurring items (as defined). 
 
 Operating profit        Operating profit return on average assets is calculated 
  return on average       as the annualised operating profit (as defined) divided 
  assets                  by the average of total assets for the relevant period. 
 
 Phased-in Capital       In accordance with the legislation in Cyprus which 
  Conservation            has been set for all credit institutions, the applicable 
  Buffer (CCB)            rate of the CCB is 1.25% for 2017, 1.875% for 2018 
                          and 2.5% for 2019 (fully phased-in). 
 
 Pro forma for           In addition to the impact from Project Helix, this 
  Helix                   pro forma also includes the impact from the agreement 
                          for the sale of a portfolio of retail unsecured NPEs, 
                          with gross book value EUR33 mn as at 31 March 2019, 
                          known as Project Velocity. 
 
 Profit/(loss)           Excludes non-recurring items (as defined) 
  after tax and 
  before non-recurring 
  items 
 
 Provision charge        The provision charge comprises provisions for impairments 
                          of customer loans and provisions for off-balance sheet 
                          exposures, net of gain/(loss) on derecognition of 
                          loans and advances to customers and changes in expected 
                          cash flows. 
 
 Provisioning            Provisioning charge (cost of risk) (year to date) 
  charge (cost            is calculated as the provision charge (as defined) 
  of risk)                divided by average gross loans (the average balance 
                          calculated as the average of the opening balance and 
                          the closing balance). 
 
 Provisioning            Provisioning coverage ratio for NPEs is calculated 
  coverage ratio          as accumulated provisions (as defined) over NPEs (as 
  for NPEs                defined). 
 
 Quarterly average       Average of interest earning assets as at the beginning 
  interest earning        and end of the relevant quarter. Interest earning 
  assets                  assets include: cash and balances with central banks, 
                          plus loans and advances to banks, plus net customer 
                          loans and advances, plus investments (excluding equities 
                          and mutual funds). 
 
 Qoq                     Quarter on quarter change 
 
 Special levy            Relates to the special levy on deposits of credit 
                          institutions in Cyprus. 
 Total Capital           Total capital ratio is defined in accordance with 
  ratio                   the Capital Requirements Regulation (EU) No 575/2013. 
 
 Total expenses          Total expenses comprise staff costs, other operating 
                          expenses and the special levy and contribution to 
                          the Single Resolution Fund. It does not include 'advisory 
                          and other restructuring costs-excluding discontinued 
                          operations and NPE sale (Helix)' or any restructuring 
                          costs or loss relating to NPE sale (Helix). 
 
                          'Advisory and other restructuring costs-excluding 
                          discontinued operations and NPE sale (Helix)' amount 
                          to EUR7 mn for 1Q2019, EUR42 mn for FY2018 (EUR16 
                          mn for 4Q2018, EUR11 mn for 3Q2018, EUR7 mn for 2Q2018 
                          and EUR8 mn for 1Q2018) and EUR29 mn for the year 
                          ended 31 December 2017. 
 
                          Restructuring costs relating to NPE sale (Helix) amount 
                          to EUR1 mn for 1Q2019, EUR18 mn for FY2018 (EUR1 mn 
                          for 4Q2018, EUR5 mn for 3Q2018, EUR6 mn for 2Q2018 
                          and EUR6 mn for 1Q2018) and EURNil for the year ended 
                          31 December 2017. 
 
                          Loss relating to NPE sale (Helix) amounts to EUR21 
                          mn for 1Q2019, EUR150 mn for FY2018 (EURNil for 4Q2018, 
                          EUR15 mn for 3Q2018, EUR135 mn for 2Q2018 and EURNil 
                          for 1Q2018) and EURNil for the year ended 31 December 
                          2017. 
 
 
 
 
 
 Total income       Total income comprises net interest income and non-interest 
                     income (as defined). 
 
 Total provisions   Total provisions and impairments comprise provision 
  and impairments    charge (as defined), plus (provisions)/reversal of 
                     provisions for litigation, regulatory and other matters 
                     plus (impairments)/reversal of impairments of other 
                     financial and non-financial assets. 
 
 Underlying basis   Statutory basis adjusted for certain items as detailed 
                     in the Basis of Presentation. 
 
 Write offs         Loans together with the associated provisions are 
                     written off when there is no realistic prospect of 
                     future recovery. Partial write-offs, including non-contractual 
                     write-offs, may occur when it is considered that there 
                     is no realistic prospect for the recovery of the contractual 
                     cash flows. In addition, write-offs may reflect restructuring 
                     activity with customers and are part of the terms 
                     of the agreement and subject to satisfactory performance. 
 Yoy                Year on year change 
 
 
 
 

Basis of Presentation

This announcement covers the results of Bank of Cyprus Holdings Public Limited Company, "BOC Holdings" or "the Company", its subsidiary Bank of Cyprus Public Company Limited, the "Bank" or "BOC PCL", and together with the Bank's subsidiaries, the "Group", for the quarter ended 31 March 2019.

At 31 December 2016, the Bank was listed on the CSE and the Athens Exchange. On 18 January 2017, BOC Holdings, incorporated in Ireland, was introduced in the Group structure as the new holding company of the Bank. On 19 January 2017, the total issued share capital of BOC Holdings was admitted to listing and trading on the LSE and the CSE.

Financial information presented in this announcement is being published for the purposes of providing an overview of the Group financial results for the quarter ended 31 March 2019. The financial information in this announcement does not constitute statutory financial statements of BOC Holdings within the meaning of section 340 of the Companies Act 2014. The Group statutory financial statements for the year ended 31 December 2018, upon which the auditors have given an unqualified report, were published on 28 March 2019 and are expected to be delivered to the Registrar of Companies of Ireland within 28 days of 30 September 2019. The Board of Directors approved the Group statutory financial statements for the quarter ended 31 March 2019 on 13 May 2019.

Statutory basis: Statutory information is set out on pages 20-25. However, a number of factors have had a significant effect on the comparability of the Group's financial position and results. Accordingly, the results are also presented on an underlying basis.

Underlying basis: The statutory results are adjusted for certain items (as described on page 26) to allow a comparison of the Group's underlying performance, as set out on pages 4-5.

The financial information included in this announcement is neither reviewed nor audited by the Group's external auditors.

This announcement and the presentation for the Group Financial Results for the quarter ended 31 March 2019 have been posted on the Group's website www.bankofcyprus.com (Investor Relations/Financial Results).

Definitions: The Group uses a number of definitions in the discussion of its business performance and financial position which are set out in section G.

The Group Financial Results for the quarter ended 31 March 2019 are presented in Euro (EUR) and all amounts are rounded as indicated. A comma is used to separate thousands and a dot is used to separate decimals.

Forward Looking Statements

This document contains certain forward-looking statements which can usually be identified by terms used such as "expect", "should be", "will be" and similar expressions or variations thereof or their negative variations, but their absence does not mean that a statement is not forward-looking. Examples of forward-looking statements include, but are not limited to, statements relating to the Group's near term and longer term future capital requirements and ratios, intentions, beliefs or current expectations and projections about the Group's future results of operations, financial condition, expected impairment charges, the level of the Group's assets, liquidity, performance, prospects, anticipated growth, provisions, impairments, business strategies and opportunities. By their nature, forward-looking statements involve risk and uncertainty because they relate to events, and depend upon circumstances, that will or may occur in the future. Factors that could cause actual business, strategy and/or results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such

forward-looking statements made by the Group include, but are not limited to: general economic and political conditions in Cyprus and other European Union (EU) Member States, interest rate and foreign exchange fluctuations, legislative, fiscal and regulatory developments and information technology, litigation and other operational risks. Should any one or more of these or other factors materialise, or should any underlying assumptions prove to be incorrect, the actual results or events could differ materially from those currently being anticipated as reflected in such forward looking statements. The forward-looking statements made in this document are only applicable as from the date of publication of this document. Except as required by any applicable law or regulation, the Group expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward looking statement contained in this document to reflect any change in the Group's expectations or any change in events, conditions or circumstances on which any statement is based.

Contacts

For further information please contact:

Investor Relations

+ 357 22 122239

investors@bankofcyprus.com

The Bank of Cyprus Group is the leading banking and financial services group in Cyprus, providing a wide range of financial products and services which include retail and commercial banking, finance, factoring, investment banking, brokerage, fund management, private banking, life and general insurance. The Bank of Cyprus Group operates through a total of 108 branches in Cyprus. Bank of Cyprus also has representative offices in Russia, Ukraine and China. The Bank of Cyprus Group employs 4,156 staff worldwide. At 31 March 2019, the Group's Total Assets amounted to EUR21.7 bn and Total Equity was EUR2.5 bn. The Bank of Cyprus Group comprises Bank of Cyprus Holdings Public Limited Company, its subsidiary Bank of Cyprus Public Company Limited and its subsidiaries.

This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.

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